Qaphela Tyala

Curriculum Vitae (CV)

What job i'm looking for? My positive points

I am a highly motivated, self-disciplined professional with a strong track record of delivering exceptional results. I possess excellent analytical, communication, and problem-solving skills, and thrive in challenging environments that push me to work outside of my comfort zone. While I am new to the fields of networks, and cloud support. I am also interested in expanding my skillset to include front-end development and software testing. I believe that having a well-rounded understanding of various aspects of the technology industry will help me excel in my career and provide greater value to my team and clients. I am enthusiastic about the prospect of learning new skills and am eager to take on new challenges to help me grow both personally and professionally.

Preferred occupation:

Developers
IT, computing jobs

Web designers
IT, computing jobs

Network administrators
IT, computing jobs

Computer technician
IT, computing jobs

Software tester
IT, computing jobs

Devops
IT, computing jobs

Preferred work location:

Cape Town
Western Cape

Contacts and general information about me

Day of birth:

1997-01-07 (27 years old)

Gender:

Female

Residential location:

Cape Town
Western Cape

Telephone number:

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Email address:

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Work experience

Working period:

nuo 2018.12 iki 2020.01

Company name:

Toys R Us

You were working at::

Shop assistants

Occupation:

Sales Assistant

What you did at this job position?:

I was responsible responsible for greeting and serving customers as they enter their store and advising them on products or services available in-store

Working period:

nuo 2021.05 iki 2022.07

Company name:

Novus Holdings Ltd

You were working at::

Computer technician

Occupation:

IT intern

What you did at this job position?:

I have extensive experience in providing first and second line support for users and staff. I am skilled in setting up VPNs for users and have experience setting up laptops from HP, as well as connecting printers from Konica Minolta and scanners. I am proficient in creating user accounts, resetting passwords, and unlocking user accounts using Active Directory Users and Computers (AD). Additionally, I am experienced in resolving calls via remote desktop using Teams, Anydesk, and the Configuration Manager Console (SCCM). I am able to provide troubleshooting and configuration support for users, laptops, and network issues, and am knowledgeable in refurbishing laptop and desktop computers.

Working period:

nuo 2022.10 iki 2023.04

Company name:

AddPay

You were working at::

Computer technician

Occupation:

Merchant Support Officer

What you did at this job position?:

As a merchant support officer, I have experience in solving merchant queries and providing advanced support in both technical and financial matters. In addition to supporting merchants during the onboarding process, I assist with the installation and usage of additional software, such as stock management systems, as appropriate. I am proficient in using cloud systems including Genesis, fresh desk, and API. On a daily basis, I perform testing on all ECW features such as card acceptance, MoMo acceptance, cash acceptance, VAS purchases, and merchant liquidations.

Education

Educational period:

nuo 2015.12 iki dabar

Degree:

Grade 12 / Matric

Educational institution:

Zisukhanyo Senior Secondary School

Educational qualification:

Matric

Educational period:

nuo 2016.01 iki 2022.12

Degree:

Diploma

Educational institution:

Cape Peninsula University of Technology

Educational qualification:

Diploma in Communication Networks, Information Technology

Languages

Language

Speaking level

Understanding level

Writing level

isiXhosa

fluent

English

very good

isiZulu

basic

Language

isiXhosa

Speaking level

fluent

Understanding level

fluent

Writing level

fluent

Language

English

Speaking level

very good

Understanding level

very good

Writing level

very good

Language

isiZulu

Speaking level

basic

Understanding level

basic

Writing level

basic

Computer knowledge

AWS Academy Graduate - AWS Academy Cloud
Foundations
Microsoft Azure: Active Directory
SQL basic
AWS Cloud Practitioner Essentials
Javascript
CSS
NSE 2 SASE
CCNAv7:Switching,Routing, and Wireless
Essentials
CCNAv7: Introduction to Networks - 2022
Responsive web design
AWS Technical Essentials
HTML
NSE 1 Network Security Associate
Python-basic
Java-basic
Customer service
Troubleshooting
Basic Configuration

Additional information

Driver licenses:

None

Salary you wish:

20000 R per month

How much do you earn now:

13000 R per month

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