Samrat Chakraborty

“Stella Hotel”(Formerly known as Best Western Plus Stella Hotel), Bathinda, Punjab. India.

Hotel managers

General Manager - Hotel Operation & Administration

* Laid down the systems and procedure in the entire hotel. * Kept control over the expenses and increase the GOP by 7% * successfully achieved the financial year target and achieved the GOP of 42% * Started in house Personal Relation party on a every Saturday to meet all esteemed guest. * Streamed the rate policy of the corporate. * Streamed the credit policy. * Developed a result oriented team. * Enhance the occupancy & ARR by using revenue management skills. * Developed more RFP accounts for the current financial year. * Started Guest Satisfaction Index-(GSI) for Rooms & F&B for keeping a track of guest satisfaction. * Memorable Moment of my life in this hotel. During 2019 Parliamentary Election Campaigning I was the member of Hon’ble PM Servicing Group member from PMO during his Campaigning in Bathinda Loksabha Constituency for Harsimranjeet Singh Kaur. * Presenting Monthly Performance reports and P & L report in Monthly Review Meeting with Board of Directors. * Taking Monthly Review Meeting with all Department Managers regarding Monthly Performance and P&L status from all respective outlets. * Presenting projected marketing and promotional plans to achieve provided budget and to boost overall outlet performance. * Guiding operational and marketing team in planning and generating new ideas to promote brand value, new mutually beneficiary customer satisfaction programmes to generate additional revenues. * Having outlet review P&L status and performance every ten days. * Describing, Monitoring and Analyzing Organizational KPI’s (Key Performance Indicators) for Individuals including Operation managers and other senior Team members. * Setting up and Guiding operation managers and team members on achievement plan against the targets provided. * Taking P&L review meeting every ten days with core team members including Operation Manager/General manager, Executive Chef & core team of the respective outlet. * Conducting Monthly meetings with Sales and Operations team, Outlet Managers and Supervisors regarding Outlet performance and Operational Standards, with Stores & Accounts team, with Maintenance team and Brain storming session with the respective core team. * Conducting hygiene rounds in coordination with Operation Manager, Executive Chef and Hygiene and Sanitation Manager. * Coordinating with training department in providing development training programmes to senior management and supervisory team members. * Providing updated monthly staffing from respective outlets and coordinating with HR department in interviewing required candidates. * Setting up new outlets in coordination with Project team as per organizations expansion plan. * Responsible Maintains quality service by establishing and enforcing organization standards. My Core Competencies include : * Strategy Planning : Devising and implementing optimum strategies to ensure top line and bottom line profitability with key emphasis to develop business through new accounts and service the existing clients. * Business Operations : Ensuring operational efficiency of the highest standards in various departments - Room Service, House Keeping, F&B, Banquets, Front Office, Guest Operations through the best training and overseeing adherence to all the norms. ( Legal, Industry ) * Marketing : Overseeing the formulation of best marketing strategies with emphasis of segmenting and targeting the potential guest. Escalating brand visibility through implementing promotional strategies and personal relation skills. * CRM : Ensuring high quality service to the clients for maximum customer experience and delight in all the satisfaction parameters. ( Time, quality, food service, arranging meeting, conferences, entertainment etc. ) * HRM : Identifying the human resource requirements and initiating the requirement process ensuring the best fit. Managing the imparting the best training to deliveries of the highest standards towards employee. And many more..

“BABA Resort”(Formerly known as Victoria Continental Inn),Kasauli, Himachal Pradesh, India.

Hotel managers

General Manager

* Specialty in Occupancy , ARR & Revenue Par Improvement . * Hospitality Operation & Catering Management. * Financial Budget & Implementation * P & L Financial Reporting . * Sales & Marketing , Business Development . * High Leadership & Strategy planning . * Program Design and Implement for sales & MKT . * Off season & Peak Season sales Promotion . * Digital Marketing & Telemarketing. * Booking Engine and search Engine Optimization. * Channel Partner development for Business. * Public Relation , Media & Press . * Develop & Implement yearly sales goal . * Travel Agent , Govt Office , Tourism and Corporate relation . * Event Management & Travel Mart . * Guest Service & Relation Building . * Achieve Market Share & Revenue Goal . * Corporate Tie up & Business Set up . .* Revenue Management & MIS . * Food Festival & Promotion . * Hotel Branding & Advertisement. * Training & Development. * Profit Centre Operation ,Management & Business Development . * Manpower Management & Development. * Upcoming Project & Renovation. * Develop SOP for all department of Hotel. * Cost control Material Management. * Develop Hotel Quality and HACCP . MY OBJECTIVES : To create value and recognition on work place by producing the best result for the organization through synchronize and hard work in this competitive environment discharging all my professional skills. And More...

“The MSG Resort”(Formerly known as SMG Hotels & Resorts), Hisar-Sirsa, Haryana, India.

Hotel managers

Assistant General Manager

* Responsible for the overall management of the operation of the Hotel/Resort * Ensure the premises are in operative condition as per category of the unit to receive & serve the guests * Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. * Monitor the co-ordination between all departments for smooth & efficient operations. * Assessing and reviewing customer satisfaction and service recovery process. * Providing timely and constructive feedback to all direct reports as and when required either formally or informally. * Fully responsible for all aspects of all departments. * Ensure the premises are in operative condition as per category of the unit to receive & serve the guests * Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. * Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc) * Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. * Monitor the co-ordination between all departments for smooth & efficient operations. * Assessing and reviewing customer satisfaction and service recovery process. * Providing timely and constructive feedback to all direct reports as and when required either formally or informally. * Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.. * Responsible for the overall management of the operation of the hotel. * Monitor DPR report Daily Bases and review authentication of A/C transaction. And More..

Professional Qualification

Institute of Technology And Management, Kolkata-(Calcutta), India

Having 03 Years Diploma in Hotel Management

As General Manager

Mr. Satish Kaul

Ex. General Manager

Ex. General Manager of Country Inn & Suites by Carlson, Katra(Jammu & Kashmir), India

+919888928288, +918700879396

satishkaul55@yahoo.co.uk

Mr. Ranjit Choudhury

Ex. F.O.M.

Best Western Hotel Madhuban, Dehradun, India / Presently Famous Actor in Bollywood

+918250871221, +918879707137

ranjitchoudhary92@gmail.com