Thobeka Nkabi

Mthembu and Partners Incorporated

Secretaries

secretary/receptionist

Transfer data from paper formats into digital files or database systems Transcribe documents from dictated tapes Edit completed work for grammar, spelling and punctuation Gather and organize typing material Create spreadsheets and presentations, combining various data from existing files Maintain physical and digital filing systems Scan and print files, as needed Keep information confidential in accordance with security policies

Call Centre International

Call Centre agent

call centre agent

Answer incoming calls and respond to customer’s emails. Management and resolve customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Research, identify, and resolve customer complaints using applicable software. Process orders, forms, and application. Route calls to appropriate resources. Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Follow up customer calls where necessary. Upsell products and services. Complete call logs and reports Other duties as assigned.

Mount Edgecombe Country Club

Receptionists

receptionist

Management of meeting rooms. Handling queries and complaints via phone, email and general correspondence. Greeting all visitors. Transferring calls as necessary. Managing office supplies such as stationery, equipment and furniture. Performing ad-hoc administration duties. Maintaining office services as required (such as cleaners and maintenance companies). Receiving and dispatching deliveries. Assisting with mail as required. Taking and ensuring messages are passed to the appropriate staff member on a timely basis.

Certificate

Boston City Campus and Business College

Executive Legal Secretary

Degree

University of South Africa

LLB

Grade 12 / Matric

Avoca Secondary School

Senior certificate