Vusumuzi Msibi

Valley Rez Student Accommodation

Administrators

Office Manager

Organized meetings and managing databases. Arranged transport for viewing purposes & ordered stationery and IT equipment. Dealt with client correspondence, complaints and queries. Prepared letters, presentations and reports for senior staff & shareholders. Supervised and monitored the work of administrative staff. Processed invoices and managed the office budget. Implemented and maintained procedures/office administrative systems. Organized induction programs for new employees & ensured that health and safety policies are up to date. Attended meetings with senior management & assisted the organization's HR and finance functions by keeping personnel records up to date. Arranged interviews and updated financial documents.

PG Glass

Direct sales consultant

Clientele Sales Consultant

Managed and followed up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Net Promoter Scores (NPS) targets are achieved, contributing to the growth of business. Handled the processing of claims accurately and quickly by liaising with the customers on the correct excess amounts and collected payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business. Ensured that the best administrative practices were always adhered to when conducting administration in order to ensure stock control and ordering processes were adhered to and customers had the ultimate low effort experience. Utilized the scheduling system in the Service Centre, maximizing the productivity of Fitters in order to maintain the targeted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers' expectations are managed. Accurately ordered stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible. Adhered and complied with any other reasonable work requests from PG Glass Management.

City of Tshwane Municipality

Government jobs

Administrative Officer

Provided general administrative support within the Directorate. Handled procurement of goods and services for the Directorate. Provided financial administrative support to the Directorates. Arranged, attended meetings and took minutes when required. Conducted assets management & verification.

Homemark

Sales agent

Sales Consultant

Actively demonstrated products to increase sales in the store & met sales targets. Achieved budgets through increasing sales & ensured operational efficiency. Ensured that merchandising and product displays are within Homemark standards by ensuring housekeeping meets statutory standards and is visually pleasing. Assured the satisfaction of customers by appropriately handling customer related queries, complaints and compliments Ensured that model stock levels are kept at all times & constantly communicated with Retail Representatives regarding stock levels Ensured a minimum of 8 weeks stock holding & sufficient demo aids. Ensured that housekeeping & demo areas meets the Homemark standards Attended training and meetings at selected venues by the Company & kept up to date with product knowledge.

South African Revenue Services

Call Centre agent

Debt Collector

Handled inbound and outbound (partially / non scripted) Contact Centre or Branch interactions for a single tax product, In Compliance with SARS policies and procedures. Ensured that all walk-in inbound and outbound queries for a single tax product are promptly, effectively & efficiently answered or resolved. Attended to all multi-channel account enquires received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes. Communicated transactional outputs and queries in area of work. Identified problems, applied known solutions in line with procedures or guidelines and escalated unresolved problems. Planned and organized own work in an effective and efficient manner to reach agreed performance objectives. Reported on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability. Delivered on contracted performance objectives according to set procedures and agreed service level agreements. Embraced change initiatives and positively contribute to the success thereof within area of accountability. Ensured quality of work content, quick turnaround, prioritized, minimized mistakes and continuously improved quality, service and standards. Complied with and adhered to identified governance and compliance standards and escalated problems for investigation and resolution. Developed productive working relationships with team members, Ops Managers and key role players in the business to support contracted work outputs. Drove own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards. Continuously assessed own performance, seeking timely and clear feedback and requested training where appropriate. Adhered to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and reported violations. Ensured own understanding and adherence to customer service delivery in order to meet or exceed customer expectations. Contributed to a culture of service excellence, which built positive relationships and provided opportunity for feedback and exceptional service.

Hatfield Motor Group

Sales administartor

Sales Administrator

Processed orders via email or phone. Checked data accuracy in orders and invoices. Contacted clients to obtain missing information & answered queries. Liaised with all relevant departments to ensure timely fitments and deliveries. Maintained and updated sales and customer records. Developed monthly sales reports. Communicated important feedback from customers internally. Ensured that sales targets are met and reported any deviations. Stayed up to date with new products and features.

Diploma

Tshwane University of Technology

National Diploma in Administrative Management

Administrative Manager, Administrative Assistant, Office Manager, Office Administrator

Grade 12 / Matric

Kenneth Masekela Secondary School

National Senior Certificate

Sales Consultant

Fola Raymond

CEO

Valley Rez Student Accommodation

0736039021

Jannie Niemand

Fitment Centre Manager

PG Glass

0872603467

Zanele Maluleka

Functional Head

City of Tshwane Municipality

0123580024

Mahlodi Raphadu

Ops Manager

South African Revenue Services

0828119491

Mraphadu@sars.gov.za

Natalie Du Plesis

Accessories Manager

Hatfield Motor Group

0711994288

natalie@hatfieldgroup.co.za