Zilungile Mapuko

Curriculum Vitae (CV)
What job i'm looking for? My positive points
With functional diversity gained from operating successfully as a Receptionist Intern at SANPARKs (Mountain Zebra National Park) and several administration-based roles, it is with great pleasure that I write to express interest in applying for this position.

I have demonstrated effective work such as welcoming guests, accepting payments, capturing financial transaction, delivering exceptional customer service, answering incoming calls, allocating rooms and general office clerical tasks. I also have significant experience in adhering to compliance regulations, assisting the guests with visitor information and guidance. Known for my friendly and excellent communication, exceptional computer skills

I strongly believe that I would be of great assistance to your organisation as I am a capable young and energetic person with unlimited knowledge, always willing to learn, relevant and favourable qualities to perform the job competently and effectively. I am an ambitious, goal driven person who is intelligent and diligent, an ambitious and hardworking lady who loves challenges and willing to learn new things every day.

I am able and willing to work under pressure, to deliver and achieve set goals. I have patience, a good team player as well as ability to build and maintain good working relationships. I am very flexible to whatever changes that may occur in the workplace, commitment to my work and resourceful approach to problem solving. I am passionate about my job as well as serving the clients.

My interest in applying for this position is based on the fine reputation and the fact that employment within this organization offers many opportunities, growth and challenges for hard working people with ambition. I believe that my strong educational skills and the experience I have acquired during my experience years will make me a competent candidate.
Preferred occupation:
Receptionists
Hotel jobs
Switchboard operator
Administrative jobs
Preferred work location:
Coffee Bay
Eastern Cape
East London
Eastern Cape
Cape Town
Western Cape
Contacts and general information about me
Gender:
Female
Residential location:
Cradock
Eastern Cape
Telephone number:
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Email address:
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Work experience
Working period:
nuo 2017.10 iki 2019.11
Company name:
SANPARKs
You were working at::
Receptionists
Occupation:
Intern
What you did at this job position?:
• Stock taking, petrol attendance, • Gate guard, adhoc duties and general administration such as to type minutes • Receive and notify employees about documents and deliveries • Receive visitors and notifying the relevant employee of their arrival • Managing all incoming and outgoing calls • Receive and record lost properties from the unit/park • Accepting payments from guests, handle financial transactions and balance cash on daily basis on the program room-seeker • Make bookings for accommodation and activities and receive guests and attend to queries. • Manage the information desk and front office operator • Welcoming visitors, allocate the accommodation • Marketing activities, accommodation to the guests and interact with the guests • Provide necessary information provided by the park and closing shift on room-seeker system • Assisting in housekeeping, cleaning the accommodations, camp sites and making beds, changing linen • Weekly attendance register and cottages inspection • Assist with laundry duties and supervise the housekeepers when the supervisor is on leave • Plan and organise all activities of the camp staff
Education
Educational period:
nuo 2015.06 iki 2017.11
Degree:
Diploma
Educational institution:
Port Elizabeth FET College
Educational qualification:
Tourism Management Diploma
I could work:
Airport, hotels, lodge’s,travel agencies
Languages
Language 
Speaking level 
Understanding level 
Writing level 
English 
very good 
very good 
fluent 
isiXhosa 
fluent 
fluent 
fluent 
isiZulu 
good 
good 
good 
Language 
English 
Speaking level 
very good 
Understanding level 
very good 
Writing level 
fluent 
Language 
isiXhosa 
Speaking level 
fluent 
Understanding level 
fluent 
Writing level 
fluent 
Language 
isiZulu 
Speaking level 
good 
Understanding level 
good 
Writing level 
good 
Computer knowledge
Microsoft office
Microsoft excel
Microsoft internet
Microsoft outlook
Additional information
Your hobbies:
Read novels
Listen to music
Helping people
Watching music shows 
Driver licenses:
C1 Heavy Vehicle 3,500kg - 16,000kg
Driver license from:
2021-11-00 (2 years)
Salary you wish:
9000 R per month
How much do you earn now:
8000 R per month
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