Customer Collaboration Manager

About The Job

To assist the National Key Account Manager in all aspects of managing a Customer, with the objective to limit Admin for National Account Manager

CUSTOMER / SHOPPER UNDERSTANDING & INSIGHTS

• System expert on Customer Shopper Portals (Dunhumby/Insights)
• Analyzes all relevant information and identifies opportunities.

CUSTOMER MANAGEMENT

• Prepares Customer Reviews for Discussion Monthly
• Uses Customer specific data & Shopper data as inputs
• Managing the Customers Budgeted Spend Process in TTM after sign off from KAM
• Captures claims within TTM
• Liaise with NCM & SM in developing briefing docs for Sales force execution
• NPD All PDFs; Prop Docs; Listing Trackers; Trade Presenters

DRIVING CUSTOMER PORTAL

• Understands and monitors Customer on line sites and recommends changes (Graphic Content relevant)
• Full Logistic / Supply Chain Portal Management (Demand Planning/CSL/Monthly Scorecard/Range and Pricing.
• Leads any CSL issues and highlights to business

SYSTEMS MANAGEMENT & REPORTING

• Manage Customer Portal Interface (where applicable)
• Monitor SOH / Sales Out Data / CSL / Distribution / Pricing
• Captures all Pricing Deals in both Internal and Customer Systems
• Support the National Key Account Manager in pulling reports (Customer Review; Adhoc Reports; Nielsen; Trade Intelligence; Masterdata Store Clustering)
• Demand Management align all promotional activity into internal system (Blue Planner) and ensure that Activity is correct and monitored.

About you

Experience

• 4 years experience in a commercial environment

Reason For Essential Qualification & Skills

• Progression to more senior roles and possession of a basic commercial acumen

State specific complexities within the role

• Customer Alignment
• Internal & External Stakeholder Management
• Analytical Skills / Commercial Acumen
• Collaboration & Influence across Customer & Internal

Strong Systems Management through process

About Us

A job which could easily turn in to a career in Danone. We believe everyone is born with superpowers, something which comes natural to you. We know this uniqueness is something which brings both excellence as well as energy, so we believe in all Danoners potential and when we build careers based on these superpowers and when we develop everyones potential to the fullest magic happens. This is how we like to see Talent Management in Danone.

This is a highly visible position within Danone; you will interact with Internal - Marketing, Sales Supply chain, SSD and External - Suppliers, CO-packers. Challenge, innovate, convince and find alignment when needed. This role has no direct reports.