- Enter and update customer service records in our CRM system.
- Verify the accuracy of data entries and resolve any discrepancies.
- Maintain up-to-date customer information and transaction histories.
- Generate reports and summaries from customer data to support service improvement initiatives.
- Collaborate with the customer service team to streamline data management processes.
- Proven experience in data entry or a similar role, preferably in customer service.
- Proficiency with CRM software and data entry tools.
- High attention to detail and accuracy in data management.
- Strong organizational and time-management skills.
- Excellent communication skills and the ability to work effectively in a remote team environment.
- Understanding of customer service principles and practices is a plus.
