Data Scientist Lead - Contact Centre & Customer Experience Analytics

The Data Scientist Lead plays a pivotal role in transforming the Contact Centre into a data-driven, insight-led environment. This role is responsible for leading the development and enhancement of real-time and historical dashboards, driving customer experience improvements, and optimising operational efficiency through advanced analytics and data visualisation. The role will act as a data-driven advisor to the Contact Centre team, providing insights that support strategic and operational decision-making.