(LCS) Project Manager

CLS - Project Manager

To manage LCS Service interventions and ensuring customer expectations are met whilst contributing to the overall financial targets of the LCS Service Business Unit, driving customer satisfaction by effectively offering support and proactive promotion of technical solutions on(spares parts, upgrades and services) that will result in improved performance on customer side

Job Responsibilities:

Build and maintain healthy relationships with customers and be the first point of contact for the LCS Service Business.
Maintaining professional communication between KSA, KAG and customers with regards to LCS projects. (Daily Interventions, Breakdowns, Audits, Overhauls and Retrofits.)
Building up knowledge and awareness around available LCS solutions to be offered to customers, in line with the customer needs and requirements.
Working closely with the Sales team, and Customers during the promotion and technical clarification for possible value adding activities(audits, retrofits, overhauls etc.)
Project management with customers, including the responsibility of; project initiation, planning, execution, monitoring and controlling, formal closeout technically and commercially, for Internal and external stakeholders.
Ensuring that LCS audit and overhaul reports are received back from the technicians, within a week from the intervention and supplied to customers after the quality of the report has been confirmed.
Attend to Standby Support as per the Standby Procedure.
Breakdown and repair
interventions needs to be closed out with a formal report considering root cause analysis and loop closure.
Manage the technical clarification of Audit quotations as per the technician recommendations.
Planning and scoping of machine and line overhauls, with the customer involvement.
Attending customer SPP meetings, ensuring all customer queries around spare parts, retrofits, service support and payment concerns are addressed and resolution with regards to LCS interventions.
Claims and reclamation management, with customers after hand over by the New Machine PM.
Costing and financial management of LCS related interventions and projects, directly contributing to the overall business targets for LCS Department.
All meetings attended needs to be closed out with formal minutes of meeting, supplied to all stake holders internal and external.
Active participation with the Field Sales team in generating new LCS Service Business, which in turn drives technician utilization and overall revenue, e.g. Understanding customer shutdown roadmap and budget constraints.
Planned customer visits to be shared regularly to allow Field Sales, and other Stakeholders to join.
Collaborative engagement with the Service Managers and Dispatchers regarding the allocation and utilization of technicians, which will allow for broader skills development.
Proactive participation in personal development along with direct line manager.