Contract: 12 months (with possibility of extension)
Are you a seasoned Business Analyst who thrives at the intersection of digital transformation, compliance, and client experience? We're looking for a Senior BA to join our high-impact Juristic Onboarding project a role where you'll shape the future of how businesses, trusts, and legal entities engage with digital banking.
About The Role
As the Senior BA, you will drive end-to-end analysis, design, and optimisation of juristic client onboarding journeys. You'll partner with Compliance, IT, Operations, and Product teams to balance regulatory rigour with seamless client experiences.
Your work will directly influence how the bank manages KYC, AML, FICA compliance, and complex multi-entity onboarding, while contributing to a modern, digital-first client lifecycle.
Core Focus Areas & Skills
- Strong understanding of juristic clients (companies, trusts, partnerships, etc.).
- Deep expertise in KYC/AML processes, FATF, and FICA compliance.
- Familiarity with business banking products lending, transactional accounts, treasury, forex.
- Process analysis & mapping: streamline onboarding journeys and workflows.
- Data analysis: SQL/Excel/BI tools to track onboarding performance (error rates, turnaround times, etc.).
- Hands-on with digital platforms
- Integration awareness: APIs, risk/credit systems, and document management platforms.
- Strong grasp of South African regulatory frameworks (FICA, POPIA, AML).
- Ability to identify risk & control gaps in onboarding processes.
- Skilled in stakeholder engagement across compliance, product, operations, and IT.
- Proficient in BRDs, user stories, acceptance criteria, and documentation.
- Change management: helping business users adapt to new platforms.
- Balanced problem-solving mindset: compliance-first but client-centric.
- 8-10 years as a BA in financial services/digital onboarding/compliance-driven environments.
- Agile/Scrum exposure: backlog refinement, user stories, sprint ceremonies.
- Hands-on experience in digital transformation projects and client onboarding initiatives.
- You're not just a BA who documents requirements you're a bridge-builder who can connect business, compliance, and technology while always keeping the client experience at the centre.
- If you're passionate about transforming onboarding journeys, navigating regulatory complexity, and driving digital innovation in banking, we'd love to meet you.
