Debtors Clerk

Summary:

We are seeking an experienced Debtors Clerk to join our team in North Riding, Johannesburg. The successful candidate will play a crucial role in debt recovery, handling inbound account queries, and assisting with general administration tasks. The ideal candidate should be a highly organized, goal-oriented, and trustworthy individual with excellent communication skills.

Responsibilities:

• Debt Recovery: Contact debtors to recover outstanding debts through phone calls and written correspondence.
• Account Query Handling: Address and resolve inbound account queries promptly and professionally, ensuring customer satisfaction.
• General Administration: Assist with various administrative tasks as required, including data entry, record-keeping, and document management.

Skills:

• Good Verbal Communication: Ability to communicate effectively and professionally with debtors and colleagues.
• Active Listening: Demonstrate active listening skills to understand and address debtor concerns.
• Excellent Interpersonal Skills: Build and maintain positive relationships with customers while effectively handling interactions.
• Analytical Skills: Ability to analyze debtor accounts and financial information.
• Time Management: Efficiently manage time to prioritize tasks and meet deadlines.

Attributes:

• Self-Motivated: Display self-motivation and initiative to work independently.
• High Energy Level: Thrive in a fast-paced work environment and maintain a high level of energy.
• Ability to Work Under Pressure: Remain composed and focused when handling high-stress situations.
• Complete Today's Work Today: Show diligence and dedication to completing tasks promptly.
• Observation: Pay attention to details and observe important patterns.
• Organization: Maintain a well-organized workspace and approach to tasks.
• Planning and Prioritization: Effectively plan and prioritize tasks to meet objectives.
• Problem Solving: Demonstrate the ability to identify and resolve issues efficiently.
• Reasoning: Make logical and informed decisions.

Qualifications:

• Minimum of 10 years of experience as a Debtors Clerk.
• Proficiency in relevant computer software, including MS Office and accounting software.
• High school certificate; additional education or certification is a plus.