Operational Deliverables
- Support TWD Head to continually develop and evolve the design standards as required through on-going projects and initiatives.
- Develop, update and support all design standards as required and requested.
- Support the management and development of all design tools, such as the Space Allocation Tool, Pre and Post-Move Surveys, Brief Requirements, etc.
- Provide future focused and affordable project solutions, standards and applications.
- Continuously develop Value Engineering programs and initiatives for PM&D review
- Support the weekly Project Design calls to manage project escalation issues and initiatives.
- Present on regular Project Design calls as requested internally and through to clients.
- Develop and support a comprehensive communications & reporting structure to disseminate all information in a timely manner to all parties.
- Provide regular project portfolio reports to the TWD Head, using TWD Standard Formats
- Support PM meetings by providing project updates and managing the drawing register and design risk register.
- Maintain and improve a weekly Retail and Office Design Project trackers, indicating stages of work of design projects.
- Support Agile Working programs & initiatives as requested.
- Check all Project Proposals satisfy client requirements and internal TWD standards as well as local municipal standards before submitting for approval.
- Attend necessary meetings and presentations to support and present proposals for approval by clients.
- Confirm that all layouts developed by the design team conform with HSE codes by liaising with the relevant persons.
- Check that all projects have a consistent communications and delivery for briefing, master planning and design.
- Disseminate, implement and uphold the client standards, processes and procedures relevant to project planning.
- Provide regular project vetting, recommendations, solutions and escalations.
- Manage design team interactions with the greater TWD team on end-to-end project delivery.
- Work with all stakeholders and teams to develop and maintain a customer-focused attitude.
- Interact with Project Managers and Contractors to provide and process information in response to enquiries, concerns and requests about deliverables.
- Conduct business reviews to ensure clients are satisfied with their requests.
- Keep up to date with business developments and strategic objectives within the industry.
- Provide advice on general changes and compliance within the project management frameworks when required.
- Oversee a variety of special projects as requested, including explorations of system or process improvements.
- Build and maintain relationships with clients and key personnel within contracts to assure optimal operational performance.
- Ensure TWD Business Development Manager and Head of TWD are kept informed of all relevant changes and developments.
- Attend meetings with clients to build relationships with existing contracts.
- Monitor company performance against service level agreements and flag potential issues.
- Liaise with internal departments to ensure client needs are fulfilled effectively.
- Consolidate and submit all required reporting within set timeframes for submission to relevant parties.
- Prepare presentations and present for Operations/relevant stakeholders when required..
- Ensure early warnings are issued in good time if any system parameter (updates) is going to be compromised.
- Ensure all legal, regulatory and client compliance has been followed, as to ensure no penalties or fines are incurred.
- Always suggest the use of a TWD services to the client, where feasible, to increase cross selling this is to be done for the wider Tsebo Group of Companies too.s.
- Identify learning and development initiatives for staff reporting to yourself.
- Coach and mentor staff when required.
- People management and team building.
- Project management skills.
- Experience with communication, presentation and negotiation skills at all levels of an organization
- Quality control
- Excellent communication skills and relationship management skills.
- Excellent attention to detail and follow up skills
- Customer service centric.
- Problem solving and analytical skills.
- Anticipates problems and provides solutions that require researching and selecting; develops and implements complex and innovative concepts
- Space planning fit out of office projects.
- Familiarity with the Local Furniture Industry.
- Grade 12
- university degree (BS/BA/BSc) or equivalent qualification, preferably in interior design or architecture. Advanced degree preferred (MS/MA/MSc/MBA)
- South African Council of Architectural Professions (SACAP) registration (preferable)
- Minimum 5-8 years of professional experience in the field of Workplace and Retail Design
- Minimum 5-8 years of managerial experience in the design industry
