The IT Intern will work under the guidance of Service Desk Engineers and other senior IT professionals, providing first-level support to end-users, manage help desk queries, troubleshoot technical issues, and ensure optimal system performance.
Qualifications
- Minimum: Grade 12 or equivalent NQF level 4
- Advantageous: Degree or Diploma in Information Technology, Computer Science, or a related field.
- No experience required.
- Prior experience in a technical support role would be advantageous.
- Awareness of company policies and procedures.
- Understand business ethics and values.
- Understand company structure and reporting lines.
- Understand business processes and procedures.
- Good communication skills, both written and verbal (English).
Operational:
- Assist with troubleshooting and resolving hardware and software issues for end-users via phone, email, or in-person.
- Provide technical support and guidance to users regarding computer systems, software applications, and network connectivity.
- Help deploy and configure desktops, laptops, printers, and other IT equipment as needed.
- Collaborate with team members to prioritise and escalate support tickets according to established procedures.
- Document support activities, resolutions, and procedures to maintain an accurate knowledge base.
- Assist with user account management tasks such as account creation, password resets, and access permissions.
- Participate in IT projects and initiatives under the guidance of senior team members.
- Contribute to the improvement of IT processes and workflows by providing feedback and suggestions based on firsthand experiences.
- Examining Information: Analyses and processes information very effectively when solving problems. Very curios and good at asking probing questions.
- Interpreting Data: Very effective in applying technology and working with numerical data when evaluating problems. Relies heavily on facts and hard, objective data when evaluating problems.
- Adopting Practical Approaches: Enjoy and are good with practical work and tasks. Prefers to learn by doing and very like to apply common sense.
- Developing Expertise: Motivated by and actively seek opportunities for learning new things. Enjoys reading and learns through reading. Is learning oriented and quick in acquiring new knowledge and skills.
- Interacting with People: Very lively, talkative and projects enthusiasm. Is focused on interacting and networking with people.
- Following Procedures: Extremely rule following, procedural and risk averse.
- Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality.
- Pursuing Goals: Very ambitious and want to be successful. Achieves outstanding results, very persevering and will keep going no matter what.
- Meeting Timescales: Conscientious about meeting deadlines, highly punctual and high unlikely to leave things unfinished.
- Checking Things: Very thorough and even perfectionistic, ensures that things are done properly, delivering high quality work with great attention to detail.
Job Type: Internship
Job Location: Johannesburg
