Rooms Division manager – CBD Durban
The successful incumbent will be responsible for, but not limited to:
- Effective Leadership of the Rooms Division Department which includes Front Office, Housekeeping, Security& Maintenance.
- Must be able to coordinate with the Front Office Manager and Sales Department as applicable to maximize room occupancy, rates and profits.
- Ensure the required Rooms Division policies, procedures and administrative systems and controls are in place
- Day to day GUEST interaction to receive feedback and actively implement necessary action
- Forecast anticipated volumes of business and plan accordingly
- Overseeing and assisting in departmental stock takes
- Compilation of all Rooms Division reports
- Adherence to all company practices
- Involvement in the recruitment process of Departmental STAFF. Leading, training and motivating the TEAM
- Drive the hotel’s quality plan and ensure its implementation
- Involvement in the hotel’s disciplinary process, including initiating and chairing enquiries
- Rooms Divisions Manager will complete reasonable tasks as assigned by the General Manager.
- Update SOP manual for each department and update accordingly to new trends in the industry
Requirements:
- Grade 12
- National Diploma in Hospitality Management or similar qualification
- 2 years’ experience in a Senior Hotel Management position
- Computer literacy including the following – Apex will be a distinct advantage; PlusPoint and MS Office
- Exceptionally well groomed and presentable
- Excellent communication skills, both verbal and written
- Extremely GUEST service driven
- Ability to work accurately under pressure
- Excellent planning and organizational skills
- Time management skills are essential
