Location: Bryanston
Company: Nestl Nespresso
Qualifications: Degree in Business, Marketing, eCommerce, Digital or equivalent
Experience: 56 years relevant experience in eCommerce/Digital, with 23 years in a people or functional leadership role
Closing date: 29th January 2026
Position Summary
To drive Nespressos Direct-to-Consumer (DTC) business performance by owning and developing Nespresso-owned digital platforms (B2C & B2B). Translate global eCommerce strategy into local execution, ensuring best-in-class customer experience, sustainable growth, and strong commercial results across all digital touchpoints.
A day in the life of a E-Commerce Manager
- Drive DTC Business Performance & Customer Experience
- Own the performance of Nespressos DTC eCommerce platforms (B2C and B2B) in the local market
- Ensure continuous monitoring and analysis of digital performance (traffic, conversion, AOV, retention, CLV)
- Leverage consumer, market, and platform insights to identify growth opportunities and optimize the end-to-end digital journey
- Ensure a seamless, consistent, and premium customer experience across all digital touchpoints
- Lead activation plans to drive acquisition, engagement, and retention of the Nespresso consumer base
- Partner with Marketing, CRM, Supply Chain, IT, and Customer Service to deliver integrated omnichannel initiatives
- Ensure timely and high-quality execution of global and local campaigns, product launches, and promotions on DTC platforms
- Continuously collect feedback from consumers and internal stakeholders to improve the digital journey and conversion
- Translate global eCommerce and DTC strategy into local market initiatives that drive profitable growth
- Identify and lead digital innovation opportunities, including platform enhancements, new functionalities, and testing of new business models
- Stay up to date with eCommerce trends, digital best practices, and competitor activity to maintain Nespressos premium positioning
- Own and manage E-Commerce business cases and initiatives, ensuring clear ROI and alignment with strategic priorities
- Collaborate closely with HQ and other markets to share best practices and align on roadmap priorities
- As a member of the local Management Team, contribute to strategic and tactical decisions impacting overall business performance
- Own and manage the eCommerce P&L, including revenue, margin, CAPEX and OPEX, in collaboration with Finance
- Ensure optimal resource allocation and investment decisions within the Operational Planning (OP) process
- Drive efficient ways of working in line with company guidelines and operational plans
- Act as the end-responsible for DTC eCommerce performance and results in the local market
- Attract, develop, and retain top digital talent through coaching, feedback, and structured development plans
- Build a high-performing, collaborative team with a clear sense of purpose and shared goals
- Set clear performance objectives aligned to business priorities and monitor progress using the PDP methodology
- Lead by example in terms of Nespresso Leadership Framework (NLF) behaviors and safety leadership
- Foster a positive, inclusive, and high-performance culture that reflects Nespressos values
- Degree in Business, Marketing, Digital, E- Commerce or equivalent
- 56 years experience in DTC eCommerce or Digital roles, ideally within FMCG or premium/luxury brands
- Strong commercial acumen with proven experience driving online sales and conversion
- Solid experience managing digital platforms, performance analytics, and customer journeys
- End-to-end exposure to eCommerce operations including UX, CRO, CRM, digital marketing, and platform optimization
- Proven leadership and stakeholder management experience
- Strategic mindset with the ability to translate strategy into execution
People are at the heart of our success all 14, 000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together
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