To foster and maintain positive, productive, and compliant relationships between the company's management and employees.
Principal Accountabilities
- Support managers on all ER related matters/activities
- Strategic partner to all divisions within the organization
- Develop and implement employee relations strategies and programs that foster positive relationships and a productive work environment.
- Ensure compliance with employment laws and regulations, staying updated with changes and advising management on employee relations matters
- Provide guidance and support to managers and employees on HR policies, procedures, and employment practices.
- Investigate and resolve employee grievances, conducting thorough and impartial investigations in a timely manner.
- Collaborate with management to address performance-related issues and develop appropriate corrective action plans.
- Mediate and facilitate discussions between employees and management to resolve conflicts and promote effective communication.
- Provide coaching and training to managers on employee relations matters, conflict resolution, and performance management.
- Develop and deliver employee relations training programs to enhance understanding and awareness among employees.
- Analyze employee relations data and trends to identify areas of improvement and recommend proactive solutions.
- Conduct exit interviews and analyze feedback to identify potential areas of concern and recommend improvements.
- Partner with HR and legal teams to ensure consistent interpretation and application of HR policies and procedures.
- Collaborate with HR and management to develop and implement disciplinary procedures and processes.
- Monitor employee morale and engagement levels, proposing initiatives to improve employee satisfaction.
- Stay updated with industrys best practices and employment laws, ensuring compliance and promoting a positive work culture.
- Maintain accurate and confidential employee relations documentation and records.
- Prepare for all CCMA cases and represent the company at CCMA
- Monitor organisational ER climate and be custodian of organisational ER culture.
- Prepare relevant monthly and quarterly reports
- Set up and chair monthly shop steward meetings, ensuring that the correct agenda and minute process is followed
- Predict cases or incidents that might result in industrial action and immediately discuss with Executive Human Resources/HR Manager
Educational Level
- Bachelors degree in ER / HR Management or any qualification equivalent (preferably in Employee Relations/ Human Resources or Labour Relations qualification)
- At least 6 years experience in Employee Relations with a minimum of three years in management.
- Strong conflict resolution and mediation skills to address and resolve employee grievances and conflicts.
- Ability to conduct thorough and impartial investigations, maintaining confidentiality and integrity
- Strong organizational and time management skills to handle multiple cases and prioritize work effectively
- Extensive Union negotiation skills imperative
- Effective English communication skills (written and verbal)
- Extensive knowledge of the South African Labour Relations framework (Section 197, Section 189 experience essential)
- In-depth knowledge of relevant legislation including but not limited to BCEA, EEA, LRA.
- Fluent in English
- Interpersonal Skills
- Negotiation skills
- Excellent Conflict Management skills
- Communication and facilitation skills
- Presentation skills (written and verbal)
- Ability to motivate and provide guidance at all levels
- High level of confidentiality
- Strong organizational and time management skills.
union negotiation
