Posted on: 02 December 2021
ID 736532

Entry Level IT Support Engineer (JB1348)

Entry Level IT Support Engineer (JB1348)

Duties:
 

Accept, assign, and close tickets via the helpdesk. 

Talk to customers over the phone or via email to provide solutions to technical problems

Perform diagnostic tests and troubleshooting to identify clients’ issues

Provide customers accurate information on IT products and services

Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime

Carry out assessments to determine the need for changes in hardware/software configurations

Educate clients on procedures for resolving or preventing recurrence of a technical problem

Act as liaison between the IT unit of an organization and its clients

Explain and provide IT solutions to customers in non-technical and comprehensible terms

Offer recommendations to clients looking to purchase new equipment or replace existing ones

Prepare and present reports to update management on IT support operations

Respond to inquiries about hardware or software issues

Perform scheduled maintenance on computer systems to ensure efficient operations

Repair or replace faulty components of a computer/network system

Study and complete certifications to stay abreast with developments in the IT industry

Client documentation updates

Occupation:
Computer technician
IT, computing jobs
More details
Salary:
15000 R per month
Contract type:
Full-time


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