Reporting to the: Events Manager
Key responsibilities will include but are not limited to:
- Ensuring client satisfaction with the event planning process
- Determining the exact needs of the client and advising on certain possibilities and options
- Advising and discussing all services requirements for events namely: table settings, dcor, AV and ICT solutions, entertainment, food & beverage requirements, security, and safety; statutory regulations and any other additional requirements relating to the event hosted at the CTICC.
- Upsell services.
- Generating requisitions and following up on client payment requirements for all elements of events.
- Liaising with the relevant internal departments regarding additional special needs as requested by the client.
- Liaising and promoting CTICC in-house service providers.
- Monitor client satisfaction through de-brief sessions.
- Securing client feedback and responding appropriately and timeously on the actual experience at the CTICC.
- Process repeat business from the event contracting stage until the execution of the event.
- Co-ordinate site inspections and menu tasting with clients.
- Follow through to successful execution of event and ensure the account has been completed in terms of financial records.
- Client relationship management.
- Follow up on payments as per the conditions of hire, ensure full payment is received prior to event commencement.
- Prepare calculation for multiple-year deals for management approval.
- Final invoice within 2 days of event close in order to secure payment within 7 working days.
- Liaise with debtors clerk regarding outstanding payments pre and post event.
