Facilitator (Behavioural Skills) MMH250813-9

Role Purpose

To design and deliver impactful behavioural (soft skills) training interventions across Momentum Group, enabling

employees to thrive in a dynamic, client-obsessed environment. This role is focused on high-quality facilitation,

both in-person and virtually, with a strong emphasis on engagement, conversation management, and translating

learning into meaningful behavioural shifts.

Requirements

• Bachelors degree in Human Resources, Industrial Psychology, Education, or a related field (preferred).
• 58 years of experience in facilitation and training delivery, ideally in corporate environments.
• Proven experience facilitating large in-person sessions and virtual/hybrid learning environments.
• Experience in facilitating training sessions for employees but also at a leadership level.
• Strong command of adult learning and group dynamics.
• Experience using virtual platforms (e.g., MS Teams, Zoom) and digital engagement tools (e.g., Miro, Mentimeter, Kahoot) for learning.

Duties and Responsibilities

Facilitation of Behavioural Skills Training

• Facilitate high-quality behavioural training across various business units and divisions.
• Deliver training in multiple formats, including large classroom settings, virtual sessions, and hybrid environments, ensuring learner engagement and retention.
• Create psychologically safe, high-trust learning spaces that encourage participation and open dialogue.

Learning Experience Delivery

• Apply advanced facilitation methods, adult learning principles, and learner-centred approaches to maximise impact.
• Flex and adapt facilitation style and pace based on audience needs, organisational context, and learning objectives.
• Use storytelling, real-world examples, and interactive techniques to deepen learning and encourage application.

Stakeholder Collaboration

• Work closely with the central Digital and Capability Development team as well as the Organisational Design and Talent teams.
• Close collaboration and partnership with Business Unit HC colleagues to schedule and deliver training aligned to strategic priorities.
• Collaborate with learning designers and programme owners to prepare for sessions and provide feedback for content improvement.

Evaluation and Continuous Improvement

• Gather feedback from learners and stakeholders to assess session effectiveness and impact.
• Reflect on facilitation performance and engage in continuous professional development.
• Contribute to the refinement and evolution of behavioural learning offerings.

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