- Client engagement Ensure regular meetings and be a trusted partner and escalation point.
- People leadership Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)
- Commercial and Contractual accountability Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of Client contractual requirements
- Sourcing and Supplier management Ensure effective supplier management and sourcing support.
- Internal stakeholders Ensure smooth working relationship with all internal stakeholders.
- Sales and Growth Partner with clients to ensure organic growth from Client
- Be part of working groups for various business development requirements.
- Project management Assist Client where required
- Developing and presenting of business cases
- Create and track employee performance goals & KPIs
- Drive and monitor employee training requirements
- Budget management and monthly tracking
- Support and drive client savings initiatives
- Attend local governance calls where required
- Participate in finance review calls where required
- Ensure Client statutory requirements are met
- Participate in Site Sustainability where required
- As per approval framework
- Management of CMMS, CFMS and related systems
- Management of services and client contracts
- Compliance to the OHS Act and other statutory requirements
- A minimum of 3 years Facilities Management and People management with a proven track record of managing successful and profitable Client sites.
- Minimum qualifications - Technical background or Batchelors degree/Diploma in engineering or related field or relevant experience
- Full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
- Project management skills and experience
- Strong analytical and problem-solving skills
- Business Writing Skills emails and reports
- Financial / Numeracy Skills Full understanding of financial principles
- Quality/standards awareness and implementation as per contractual requirements
- Knowledge of Contract management SLAs/KPIs, Compliance
- Above average Computer Literacy Excel, Word, PowerPoint, Power BI
- People Management HR principles, performance management
- Leadership - coaching and mentoring skills.
- Presentation Skills
- Problem solving
- Negotiation
- Conflict resolution
- Analysis of data trends
- Innovative
- Ability to interpret Maintenance plans, condition assessment of structures and fixed assets.
- Asset lifecycle management
- Knowledge of Integrated Facilities Management Services (IFM)
- Knowledge of industry best practices and regulatory requirements
- Workable technical knowledge
- Project Management Principles
- Sales and Growth targets
- Knowledge of Company policies and procedures
- Administration principles and reporting
- Workable knowledge of statutory requirements
- Knowledge of cost budgeting and control
- CMMS and CFMS Knowledge
- Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
- Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
Other Key Positions:
- Internal Business Unit Lead, Finance Managers, Procurement, and QHSE.
- Client Structures
- Suppliers
