As the Facilities Manager, you will be responsible for ensuring the Sandton site is safe, compliant, operationally efficient, and professionally maintained at all times. You will play a key role in site readiness, ongoing facilities operations, and contractor management, ensuring service providers consistently deliver against agreed scopes, SLAs, and quality standards.
This role is critical to supporting business continuity and providing an environment that enables high-performance call centre operations.
Key Responsibilities :
- Manage day-to-day facilities operations for the Sandton call centre to ensure a safe, compliant, and professional working environment.
- Oversee site establishment and readiness for the new facility, including mobilisation, handover, and go-live support.
- Plan, coordinate, and manage planned preventative and reactive maintenance to minimise downtime.
- Manage and monitor contractors and service providers against agreed scopes, SLAs, KPIs, quality, and OHS standards.
- Conduct routine site inspections, identify risks or defects, and drive corrective actions to closure.
- Ensure compliance with all relevant legislation, health and safety requirements, and statutory obligations.
- Maintain accurate facilities, maintenance, and compliance documentation and records.
- Manage facilities-related budgets, quotations, purchase orders, and invoice verification.
- Identify and implement cost-saving initiatives without compromising service quality or compliance.
- Act as the primary point of contact for facilities-related requests, complaints, and escalations.
- Build strong working relationships with internal stakeholders and building management.
- Provide regular reporting on site performance, risks, and priorities to Head Office.
- Support business continuity and promote a culture of accountability and continuous improvement
- Matric
- Diploma or Certificate in Facilities Management, Built Environment, Operations Management, or a related field (preferred)
- OHS-related training (advantageous) such as: OHS Rep, First Aid, Fire Marshal, Risk Assessment
- A Minimum of 3-5 years' experience in facilities management (call centre or commercial office environment preferred)
- Proven experience managing contractors and SLAs in a multi-service environment
- Experience working with building management and landlords in shared commercial buildings
- Strong computer literacy, including MS Office (Excel, Word, Outlook)
- Clear Criminal record
- Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse
- Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples
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