Technical Skills
Intermediate MS Office (Word, Excel, PowerPoint)
Strong analytical, numerical skills and Business acumen to support business operations Alteryx and ODBC experience will be an advantage Be able to present to senior management Outstanding written & verbal presentation skills required for external & Senior Management interaction.
Soft Skills
Be able to work under pressure
Deadline and Results driven
Cross cultural interpersonal skills
Be able to multi-task
Time Management - Managing one's own time and the time of others.
Good communication and listening skills
Self-starter capable of operating independently on multiple tasks while ensuring Project deadlines are met.
Strategic Thinking
Innovation
Collaboration
Responsibilities
1.1 To achieve the first pick fill rate, minimize vehicle off road customers and backorder percentage of days business in line with published position objectives and in support of the revenue target of the Customer Service Operation.
1.2 To achieve Inventory and Turn Rate % in line with published company objectives.
1.3 Manage and control aged dealer back orders and overdue supplier orders to the minimums specified.
1.4 Review forecast changes, stock order suggestions, and identify the unusual trends.
1.5 Handle Vehicle off road orders promptly and provide accurate information to dealers.
1.6 Manage the order to invoice days for all export customers in line with Company objectives.
1.7 Monitor Supplier performance.
1.8 Conduct Launch Readiness reviews and follow up stock orders for new vehicles.
1.9 Preparation and consolidation for leadership engagements reports.
Interdepartmental Collaboration
1.1 Work closely with SCM, Sales and Marketing, Purchasing, Warehouse, STA, Payables for early resolution of supply, payment, customer experience issues.
Cross-Functional Projects
2.1 Build strong working relationship and regular interactions with multiple skill teams:
- Suppliers
- Warehouse
- Manufacturing Plant
- Marketing and Sales
- GBS (India) Supply Team
- New Model Launch Team
- Purchasing
- STA
3.1 Engage with key stakeholders to understand their needs and provide solutions that support the overall mission of the team.
Experience
QUALIFICATIONS
Minimum of 3-5 years within the Automotive Industry
Customer service/experience beneficial
Qualification
University Degree in Logistics/ Supply Chain management/Data Analytics or Industrial Engineering or Relevant Field.
