SETTLEMENTS MANAGER

FCS Head Office Midrand

Reporting to the General Manager OPS Finance

The above position is vacant at FCS Head office, reporting to the General Manager OPS Finance. The overall purpose of this position is managing the day-to-day settlement clerks and to ensure all settlements, funding, client queries etc are attended too.

Minimum Requirements

• Grade 12, Matric certificate or equivalent.
• Fluent in English and Afrikaans.
• Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
• Management/Supervisor experience
• Admin/Finance experience

Key Performance Areas

• Day-to-Day management of settlement department and settlement staff
• Train and develop settlement staff
• Design and implement internal controls
• Participate in settlement system improvements
• Project management on settlement system changes
• Document changes to settlement department SOPs
• Testing of changes/ enhancements to the settlement systems
• Forecasting and funding of bank accounts
• Timeous and accurate settlement of client device and cash processing deposits
• Timeous and accurate settlement of internal settlements
• Internal reporting Daily/ Monthly
• External reporting (to clients) Daily/ Monthly
• Compilation of daily and monthly settlement related reconciliations
• Review daily settlement reconciliation
• Client settlement query management
• Escalate unresolved settlement queries according to company risk management SOPs
• Enforce company risk management SOPs
• Recovery of deposits incorrectly settled to clients
• Handing unsuccessful recoveries over for legal collections
• Proactive internal stakeholder management to improve customer experience

Other Personality Attributes

• Assertiveness
• Strong analytical skills
• Accuracy and attention to detail
• Excellent problem-solving skills
• Must be able to work under pressure.

Core Competencies

• Good communication skills
• Customer focus
• Self-development
• Teamwork

Interested candidates whose credentials best match the requirements can send their CVs to Riaan Coetzee ( RiaanC@fidelity-services.com ) on or before 29 November 2023.

The closing date for the position is the 29th of November 2023, no late applications will be considered.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.