Customer serviceJob search results in: Finance jobs in Gauteng

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

ers in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) DataEnter customer information that has been gathered through

reports Enhance the image of the company through the continuous delivery of efficient and effectivecustomer service.Key Responsibilities Evaluate risk, evaluate loss potential, and make recommendatio

ogether and ignite effective change.Are You Someone Who CanDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.Resolve all customer

ager is responsible for managing, facilitating, and coordinating training and quality assurance for customer service representatives, ensuring that the team is fully trained and proficient in their po

ith purpose.Job PurposeInbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and p

costs.Adhere to organizational values and service standards and interact with and communicate with customers accordingly.Ensure first time resolution of customer queries or complaints and take owners

sales calls in accordance with predetermined schedules, campaigns and targets. Telephonically guide customers through the product offering, pricing, terms and conditions. Provide accurate and efficien

s etc. and escalate to Line Manager in the event of non resolution Take ownership when dealing with customer requests, offer solutions and concludes complaint constructively Maintain financial files a

tion is sourced in order to allocate claims correctly.To ensure a WorldClass experience in terms of Customer Service i.e. Continuous improvements.Key Responsibilities Establish and Review merits of a

ssary risk.Good MS Office skillsAdvanced ExcelDuties And Responsibilities Include But Not Limited ToCUSTOMER CENTRICITYFocus on client service in building bank balance sheetA keen interest in supporti

tion is sourced in order to allocate claims correctly.To ensure a WorldClass experience in terms of Customer Service i.e. Continuous improvements.Key Responsibilities Establish and Review merits of a

lar reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Provide authoritative, expertise and advice to clients and stakeholders.Build and

ds of quality without diminishing effectiveness.Support business objectives and deliver exceptional customer service and experience.Customer CentricityPrioritize customer service and customer experien

ised and promoted throughout this areaCollaborate on initiatives / projectsEvaluating and measuring customer satisfaction and other performance outcomesDesign and develop QA templatesAdhere to data ma

frameworks developed in the Centres of Expertise that support the achievement of the agreed people, customer and growth results. Monitor (through SLAs, HR metrics) and support HR services delivered vi

nd ExperienceDegree or Diploma or Grade 12 with 3 to 5 years related experience.Knowledge And SkillsCustomer ServiceAdministration Quality, compliance and accreditationTeam SupportPersonal AttributesC

al development of new customised solutions. Your primary responsibility will be to cultivate strong customer relationships, solicit and identify business requirements, address usability concerns and c

cations Company/Division/Cluster/Business Unit specific business knowledge Behavioural Competencies Customer/client awareness and maintaining service Excellent communication, business writing and pres

our diverse talent reflects this.Job DescriptionThis role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking an

th queries or amendments/ additional coversSaving all work electronicallyService Delivery To Ensure Customer SatisfactionMaintain service, quality and desired outputs within a specific functional proc

nd complies with employment legislation and company policy Business understanding Manage first line customer contact and improve the effectiveness of the HC function by providing transactional / HC op

OverviewWe are seeking a dynamic and experienced Member & Customer Experience Assistant in our Member Experience Contact Centre to join our team at iMasFinance. As the Member & Customer Experience Ass

unities for growth and development.Core CompetenciesCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyCollaborates - Con

e the development, alignment, mapping and implementation of end - to - end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness techn

urity, confidence and resilience Strong numerical orientation Highly organized with a high level of customer focus Accurate and detail orientated Critical and analytical capability Excellent listening

taData governance experience Qualifications: AWS certification and data certification is beneficial Customer Rewards experience is preferredKey ResponsibilitiesHandle customer queries second line supp

lines in order to enhance work delivery, collaboration and innovationDeliver internal and external customer service excellence through adherence to quality service standardsYou Will Be An Ideal Candi

essment.Enhance the image of the company through the continuous delivery of efficient and effective customerservice. Foster effective relationships with supply chain partners.Technical support to bran

iples, tools and mechanisms Client Service Management Behavioural CompetenciesBuilding Partnerships Customer Focus Decision Making Facilitating Change Inspiring others Business Acumen Compelling Commu

(Macros advantageous) Core competencies Analytical thinking Detailed Orientated Strong Knowledge of Customer care, processes and techniques. Excellent Problem Solver High attention to detail and accur

will be working in is FinWorx it is comprised of iFinance and Finance Business Solutions(FBS). Our customers are mostly the finance and procurement communities within FirstRand Group. We have embarke

organisation with purpose.Job PurposeEnsure the effective planning and execution of the Enterprises Customer Marketing Strategy and against set objectives, targets and budgets, with a clear focus on m

ol and influence activities to increase sales efficiencies, actively retaining and growing existing customer base.CUSTOMER CENTRICITYCustomer management and service delivery, staying abreast of challe

ramework Enhance the image of the company through the continuous delivery of efficient and effectivecustomer service. Ensure all technical aspects & specialist functions for claims management and fulf

ghtsLimited interpretation of information from internal and external data sources on the market and customers to inform marketing plans and decisionsKnows the types of data and metrics used in marketi

Job PurposeTo provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claimsJob OutputsAdherence to claims notification and regis

ty Quality orientated and organised Must be highly proficient in dealing with clients at all levels Customer focus Professionalism Flexibility Ability to multi - task and cope with pressure Team playe

mandates. Project manage the increase of underwriting capabilities across all branches. Provide key customer centric focus on a national basis.Key ResponsibilitiesUNDERWRITINGUnderwrite/Assess and acc

t forward by the distribution strategy.Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.Undertake Relevant Behaviour

o provide and process information in response to queries and requests. Provide the highest level of customer service to all clients taking full responsibility and accountability for the timely resolut

cial needs analysis toolsPersonal QualitiesResults DrivenDecision MakingFlexibility and AdaptabilityCustomer FocusInnovationTechnical Professional SkillsPresentation skillsInterpersonal SavvySelf - De

ding regulators, suppliers, clients, service providers, business partners and other Absa entities | Customer service and retention action: Make use of the Financial Needs Analysis tool (standardized f

es, pricing strategies, and sales targets Achieve revenue and transaction targets through effective customer support, operations, sales, and marketing plans Negotiate contracts with agents within spec

n preparing and motivating Credit applications Ideal:Experience of managing a portfolio of business customers with a service and financial analysis focus.Qualifications (Minimum)Bachelor's Degree in C

rt to the sales team in acquiring and retaining profitable business.Ensure the prompt resolution of customer queries/complaints, maintaining open lines of communication during the process.Implement wo

iples, tools and mechanisms Client Service Management Behavioural CompetenciesBuilding Partnerships Customer Focus Decision Making Facilitating Change Inspiring others Business Acumen Compelling Commu

utbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity. They help potential

ing the latest technology, teams work to deliver industry - leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by re

ities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates -

opportunity to grow.About The RoleThe position aims to enhance claims operational excellence, boost customer satisfaction, and minimize losses for Capitec Insurance. This will be achieved through accu

esses and industry bodiesCLIENT MANAGEMENTAbility to interact and maintain client relationshipsHigh customer service orientationAbility to communicate effectively with colleagues, management and clien

ting, and marketing. Your key responsibilities will include achieving targets, delivering excellent customer service, maintaining a motivated workforce, improving systems, ensuring compliance with fin

in line with business objectives and realities in order to ensure optimal performance is maintained.Customer engagement/retention: Engagement/retention of clients within current portfolio.External Cus

dhoc administrative tasks and provide support the Inbound Team as and when required.ResponsibilitiesCustomer Management (Internal)Respond to customer emails and ensure follow up calls where required i

ives; sales volume, margin, day sales outstanding, return on assets under management To engage with customers; qualify sales opportunity, manage opportunity pursuit, conduct account planning, select a

sales calls in accordance with predetermined schedules, campaigns and targets.Telephonically guide customers through the product offering, pricing, terms and conditions.Provide accurate and efficient

.bcbgroup.comWhat will you be doing?We are looking for a highly motivated and enthusiastic Payments Customer Success Agent to join our fast - growing team. The candidate needs to be able to demonstrat

re client account status are correct by checking the account history details on the system.Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.

nd grow your career while being part of an organization with purpose.Job PurposeProviding effective customer service with the purpose of retaining customers and building strong customer relationships.