First Notice of Loss Consultant

Job Purpose

To provide exceptional customer service and ensure high levels of customer satisfaction in the registration and query handling of claims

Job Outputs

• Adherence to claims notification and registration process
• Claims support and administration
• Liaising with insurers to follow up on outstanding documents
• Reactive policy underwriting
• Customer Service
• Adherence to risk and compliance requirements

Qualifications

• National Senior Certificate/ Matric
• FAIS credits on NQF level 4 or a full FSCA aligned qualification as per legislation, is an advantage
• Regulatory exam (RE5) advantageous

Experience

• Minimum 1 years' applicable Short term Insurance Customer Service and Claims experience
• Minimum 6 months Contact Centre experience

Knowledge And Skills

• Multilingual, including English
• Problem solving skills
• Empathetic
• Ability to cope under pressure
• Communication and negotiation skills
• Computer literate (MS office including Outlook)
• Excellent telephone etiquette