2025/09/03 Western Cape
Job Reference Number: FH-662
Department: International
Business Unit:
Industry: Sales
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Were on the hunt for a confident, outgoing go-getter who loves connecting with people and making big things happen. Youll be working with some of the worlds biggest brandsGoogle, Amazon, Netflix (to name a few!)building strong relationships, unlocking marketing money, and driving growth for Flash and Eezi partners across multiple regions.
Job Description
Company:
A well-established brand with a global strategy, that prides itself on making peoples lives easier through frontier technology that creates enabling opportunities.
Culture:
At FLASH, we realise that the way we do things around here drives our business and enables us to achieve our purpose of Making Peoples Lives Easier. Our 3 values are the drumbeat of our business:
- We are all in
- We have each others backs
- We are brave
Job Role:
Were on the hunt for a confident, outgoing go-getter who loves connecting with people and making big things happen. Youll be working with some of the worlds biggest brandsGoogle, Amazon, Netflix (to name a few!)building strong relationships, unlocking marketing money, and driving growth for Flash and Eezi partners across multiple regions.
Responsibilities:
- Account Support & Administration
- Assist senior and mid-level KAMs in day-to-day account management tasks.
- Prepare meeting notes, reports, and client-facing materials.
- Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
- Gain a working knowledge of product agreements, pricing, and commercial structures.
- Assist in preparing and organising contract documentation for internal reference.
- Understand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.
- Provide general administrative support to the broader team as needed.
- Assist in monthly sales forecasting, stock allocations, and reporting activities.
- Client Interaction & Service
- Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
- Respond to routine client queries and coordinate resolutions with internal teams.
- Support the delivery of client onboarding and training sessions.
- Participate in client meetings and presentations in a supporting role.
- Assist with managing and escalating client issues or service disruptions when required.
- Build and maintain professional relationships with clients, business partners, and internal stakeholders to ensure effective service delivery and customer satisfaction.
- Assist in identifying and pursuing new business opportunities within existing accounts.
- Customer Engagement & Feedback
- Conduct basic satisfaction surveys and gather service feedback for escalation.
- Log customer requests, issues, and insights for senior team members to act upon.
- Support competitor tracking by collecting and sharing insights with the team.
- Conduct basic research on client needs and market trends to support account planning.
- Coordination & Support
- Support the execution of internal coordination across product, logistics, and customer support.
- Monitor timelines for client deliverables and assist in meeting service level commitments.
- Collaborate with internal teams to coordinate sales efforts and ensure timely execution of account requirements.
- Assist in developing and implementing products and services.
- Support marketing initiatives and brand visibility by assisting in campaign planning and execution.
- Contribute ideas to promotional planning and support target achievement alongside senior KAMs.
- Sales Enablement & Tracking
- Track account activity, usage data, and promotional performance with guidance.
- Assist in generating proposals, presentations, and price quotations as needed.
- Present, promote, and sell products/services using solid arguments to prospective clients.
- Achieve sales targets and outcomes within schedule.
- Take ownership of individual KPIs and track performance regularly to support overall team goals.
- Assist in identifying growth opportunities within existing accounts alongside senior KAMs.
- Identify and generate new sales leads through various channels including cold calling, email campaigns, and networking.
- Learning & Market Exposure
- Keep up with basic industry trends and competitor activities through structured updates.
- Attend internal product and client meetings for learning and exposure to strategic thinking.
- Actively learn from senior KAMs to build the skills needed for growth in the role.
- Support the development of basic account plans by contributing insights and identifying growth opportunities.
- CRM & Data Accuracy
- Maintain and update CRM software with client information and sales activities.
- Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
- Help monitor action items and ensure timely follow-up on assigned tasks.
- Prepare reports on sales activities and results.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field is preferred.
- 1-2 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
- Excellent communication and interpersonal skills.
- Strong organisational and time management skills.
- Self-motivated with a results-driven approach.
- Ability to work independently as well as part of a team.
- Willingness to travel as needed.
- Valid driver's license and own transport.
- Competent in basic use of CRM systems to log calls, update contacts, and monitor tasks under supervision.
- General familiarity with digital payments or fintech landscape, ideally gained through previous exposure or onboarding training.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Customer Service Orientation: Responds promptly to client needs and strives to deliver excellent service in line with expectations.
- Attention to Detail: Carefully manages tasks such as data entry, reporting, and follow-ups to ensure accuracy and completeness.
- Learning Agility: Demonstrates eagerness to learn about products, processes, and client industries; applies feedback constructively.
- Accountability: Owns assigned tasks and delivers reliably, escalating issues where needed without delay.
- Communication: Clearly and professionally communicates both internally and externally, seeking clarity when unsure.
- Team Collaboration: Supports team members and contributes positively to team activities and shared goals.
- Time Management: Prioritises day-to-day responsibilities and meets deadlines with support and structure.
- Adaptability: Remains flexible in changing environments and open to new tools, processes, and client needs.
- Commercial Awareness: Understands the basic commercial drivers of the business, including pricing, margin, and the impact of decisions on profitability.
- Proactivity: Takes initiative in identifying potential opportunities or issues and acts without waiting for direction.
- Resilience: Performs effectively under pressure and remains focused in a fast-paced, changing environment.
- Sales Drive: Demonstrates persistence and motivation to meet sales goals, follow up on leads, and convert opportunities.
- Emotional Intelligence: Demonstrates self-awareness, empathy, and the ability to navigate interpersonal dynamics effectively.
