As a Food & Beverage Assistant, you are responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience. A Food & Beverage Assistant would also be required to take and deliver customer orders and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events.
Welcome guests in a polite and friendly manner.
Take and deliver customer orders, consistently demonstrating high levels of customer service.
Prepare set ups for tables and/or rooms.
Follow cash handling procedures.
Manage guest queries in a timely and efficient manner.
Up-sell with latest departmental incentives.
Ensure compliance of brand standards.
Strive to achieve departmental targets.
Ensure cleanliness of work areas.
Comply with hotel security, fire regulations and all health and safety legislation.
Comply with local licensing laws.
Be environmentally aware.
Assist other departments wherever necessary and maintain good working relationships.
Requirement/Skills
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Commitment to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous Food & Beverage and/or industry experience
Experience with cash handling
Knowledge of Food Hygiene Regulations
