What will I be doing?
A Food & Drink Bar Service Agent will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Receive orders and serve customer requests completely in a timely manner
- Create and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc.
- Take food orders and assist the floor team with deliveries as required
- Understand menu content, any menu changes, and promotional activities
- Keep your service area clean, tidy, and well-prepared
- Efficiently manage the proper settlement of all customer accounts
- Answer guest queries in a polite and helpful manner
A Food & Drink Bar Service Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience within a cocktail bar environment
- The ability to create classic cocktails
- Flexibility in hours as you will be working rostered shifts, especially on weekends
- Exceptional personal presentation and communication skills
- Flexibility to respond quickly and positively to a range of work situations
- Passion for delivering exceptional levels of guest service
As South Africas first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travellers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature and activities.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Garden Inn Umhlanga Arch
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Bars and Restaurants
