The Risk and Fraud Analyst will be responsible for investigating and monitoring queues with defined rules. This role requires a proactive, detail-oriented, creative, fast thinking individual who can work independently, collaborate effectively, and drive results. The role is shift based to ensure the corrective detection and prevention of fraud rules within the business. Ensuring the fraud alerts on the back office system are actioned promptly to minimize loss.
What You'll Be Doing
- Willingness to work in a dynamic, high growth environment and should be willing to work shifts during the week, weekends and holidays
- Monitor various queues and define corrective and preventive actions
- Ensure all agreed timelines for investigations are met
- Maintain a customer-centric throughout the process lifecycle
- Monitor the quality investigations and that strong customer service and root cause analysis has been applied during the investigation
- Analyse documents, e.g ID, passports. Identify any fabricated documents
- Engage with stakeholders to improve processes
- Identify gaps within the process and systems and provide suggestions to mitigate the risk
- 2 years experience within the Gambling industry
- 2 to 3 years experience in fraud prevention, detection, and investigation
- Problem-solving and analytical experience
- Strong communication and interpersonal skills
- We are opening a new office in Cape Town!
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
