Job title: Team Lead Fraud
Department: Fraud
Reporting to: Senior Fraud Manager
Who We Are
Were part of Super Group, the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.
Our journey at Osiris Trading started in 1999 with a handful of brilliant individuals and some very big picture thinking. Now, we are an ever-growing community of 300+ talented and exceptional people at the forefront of the vast and competitive world. Our expertise lies in marketing, customer service and technology.
Who Were Looking For
Were on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Osiris, every day is action-packed, and we expect you to bring your A-game. In return, youll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
Were on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Team Lead, you will be responsible for the smooth running and support of the Fraud Prevention Team.
What Youll Be Doing
As part of your role, your responsibilities will include:
- Conduct imperative risk reviews of multiple high risk factors the company faces which include, but are not limited to:
- Transactional activity, customer behaviour, possible or forecasted financial impact, possible trends, historic data and metrics
- Liaise with external financial institutes and provide services to both internal and external parties of the company.
- Oversee reviews deemed high risk.
- Provide guidance and support to the team to improve service delivery with monthly analysis of KPIs
- Motivating and driving company policy and culture to perform
- Promote and Practice of Transformational Leadership
- Contributing to the live environment of mitigating potential financial risk to the company
- Talent Management / People Management
- Performance Management
- Leading and Delegation
- Overseeing the daily operations of the Fraud Prevention team by performing trend analysis of shifts and handovers
- Build good working relationships and maintain high levels of communication with internal and external stakeholders
- Be the first point of contact for the team and other departments for any operational queries and issues
- Monitor the activity of incoming and outgoing payments, fraud trends and action according to standard operating procedures
- Be active in ensuring that all processes are reviewed and up-to-date and in accordance with compliance requirements
- Conduct quality reviews, track the performance of analysts and identify areas for training to ensure the continuous growth of the team
- Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
- Hold regular team meetings to share updates with the team, gather feedback, discuss improvements to processes and compile monthly team reports
- Assist Fraud Prevention Manager in the recruitment and onboarding of Fraud Prevention SMEs
- Assist Fraud Prevention Manager with scheduling, leave requests, sickness reporting and other operational duties
- Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
- Escalate any suspicious cases of Money Laundering to the MLRO and any customer game play deviations to the Responsible Gambling Team
- Adhere to corporate-wide and team specific policies, procedures and guidelines
- Research and promote fraud prevention, risk and compliance best practices
- Schedule, participate, present and record keep in Fraud Prevention committee Meetings
- Monitor and ensure system operational efficiency, by creating workflows which removes administration duplication.
Essential Skills Youll Bring To The Table
The necessary skills that we require for this role include:
- Minimum 4 years experience in a fraud prevention or similar position
- Minimum 3 years experience in managing a fraud prevention or similar team
- Degree or Diploma
- Knowledge of online payment systems, regulations, understanding of KYC and financial crime
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
- Exceptional attention to detail, ensuring high standards of quality in all outputs
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
It would be great if you also have some of the following skills:
- In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
- Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
- Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)
- Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions.
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These Competencies Are
- Adaptability
- Ownership and accountability
- Initiating action
- Resilience
- Team orientation
- Integrity
- Innovation
We offer a great variety of personal and professional benefits to help you thrive at Osiris and Super Group. This includes:
- Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
Its all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.
Game on!
- Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
- Shortlisted candidates may need to complete an assessment.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
