Job Description:
Working in the customer services department, the candidate will be in charge of recording, handling and following up clients’ claims concerning their insurance the candidate will handle all calls and emails relating to client claims. In addition to this, the candidate will be responsible for identifying and processing these claims using procedures that have been put in place. S/he will make sure that these procedures are followed at all times.
S/he will be responsible for evaluating damages according to insurer’s guidelines as well as directly with the client in as far as reimbursement proposals are concerned. Ideally the candidate must have previous work experience in a position that put their administrative and organizational skills to use.
Skills and Requirements:
- Candidate should at least have completed their Bachelors (Matric /A’ Levels/ High school certificate);
- Excellent written and spoken French and English;
- Must be able to work independently and have a strong sense of duty;
- Ability to synthesize information, rationalize and a good sense of customer care are essential in order to find the best way of effectively resolving claims, for the benefit of both the Company and the client;
- A good command of Internet navigation systems as well as office tools is a requirement;
- Excellent inter-personal skills and ability to work in a team;
- Very good communication skills
- Enquiring mind
