Posted on: 03 July 2017
ID 544407

French Speaking Software Trainer

JOB DESCRIPTION:

Provide training to end users on a variety of software applications, but focussing on the Group’s In-house Software. Assist help desk team with software queries.

  

Main Duties:

·         At least 1 year of previous experience in providing training/ teaching.

·         Excellent written and spoken French and English

·         The ideal candidate will have a good understanding of accounting and/or finance general principles and procedures.

·         Must be willing to travel outside of South Africa for extended periods.

·         Design course materials and other documents such as handouts, manuals and exercises.

·         Prepare the learning environment and resources, including setting up IT equipment.

·         Deliver training programmes to clients either in a group classroom setting, online or on a one-to-one basis. For on-site training, the candidate will be often required to travel overseas (up to 3 weeks at a time).

·         Evaluate the effectiveness of the training and course outcomes.

·         Prepare post course report for Management.

·         Keeping up to date with relevant systems, software and online training technology.

·         Other duties as assigned by the IT Manager.

 Other Duties:

·         Respond to queries in person and via telephone, email or Skype.

·         Log queries on company help desk ticket system.

·         Determine source of problem.

·         Resolve problem in person, via remote methods or by advising staff on appropriate actions in a timely manner.

·         Escalation of issues to the appropriate channel.

·         Document resolutions for future reference.

·         Provide on-the-job training to new department staff members.

·         Learn fundamental operations of commonly used software, hardware, and other equipment.

 Responsibilities:

·         Take ownership of assigned projects and deadlines.

·         Document external delays which hinder adherence to time schedule.

·         Report project progress to all stakeholders on a regular basis.

·         Be presentable in appearance and attitude whilst representing the group.

·         Take ownership of assigned problems and resolve or escalate appropriately, in a timely manner. Ownership is from allocation to closure.

·         Manage allocated tickets to ensure regular updates are gathered, logged and the user involved informed.

Occupation:
Trainers
Teaching jobs
More details
Contract type:
Full-time


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