General Worker - Work Force Management and Tactical Support

An exciting position exists for a General Worker: Work Force Management and Tactical Support to excecute and manage our workforce management strategy for mulitple teams at the company.

Required Education

• Grade 12
• Noble University/ similar certificate
• Accreditation Work Force Management qualification
• Bachelor of Commerce Degree or equivalent
• Proficient in Microsoft package
• Proficient in advanced Excel

Required Min. Experience

• 5 years' experience as a Senior Manager in a call/contact centre environment
• 3 Years' Exposure to Workforce Management frameworks
• A superior understanding of call centre standards in terms of productivity thresholds, capacity (headcount) management and exposure to best in class call centre incentive schemes
• Previous WFM and dialer knowledge (Noble) or experience in a campaigns environment

Desired Skills

• Senior Manager
• Call Centre
• Contact Centre Enviroment
• Workforce Management

Desired Work Experience

• 2 to 5 years

Desired Qualification Level

• Degree