Posted on: 10 January 2017
ID 533681

German Customer Services Liaison

Purpose

Reporting to the Call Centre Supervisor, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ German players and customers (by telephone, email and online chats).

Key Responsibilities

  • Respond to customer queries by telephone, email and online chats
  • Process and take ownership of all incoming and outgoing contacts in a multimedia environment
  • Process pertinent information into relevant databases
  • Customer relationship building and management as well as cross selling of products and services
  • Handle customer related queries and take full ownership
  • Make outgoing calls and execute outbound campaigns to identified customers
  • Perform extra tasks given by managers and/or shift supervisors as required
  • Content creation including Copy Writing

 Education & Experience

  • Tertiary qualification
  • Willingness and capacity to work on a flexible shift basis
  • A well established track record of high quality of service delivery as a CSR
  • Demonstrated literacy in MS Office: Outlook and Excel
  • Above average word processing skills preferred
  • Strong German and English written and verbal communication skills
  • Proven knowledge in the application of Customer Services Centre technical systems
  • Ability to apply new technologies and methodologies
  • Highly numerate
  • Proven passion for customer service and Call Centres
  • Demonstrated quality orientation
  • Excellent time management and adherence to schedule

Key Competencies

  • Assertive, confident, quick thinking
  • Pro-active, organised and strong personal drive
  • High numeracy, analytical, problem solving skills
  • Adaptable and resourceful
  • Systematic, precise, logical, accurate and thorough
  • Energetic, motivated and innovative
  • Excellent communication and interpersonal skills
  • Sound organisational and time-management skills
  • Accountability
  • High stress tolerance
  • Problem solving skills
Occupation:
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Contract type:
Full-time


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