Greenfields, East London: DEBT RECOVERY SPECIALIST
Job Purpose: Improve customer cashflow and mitigate risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process
Minimum Requirements:
-Fully bilingual with excellent English proficiency
-Matric / Grade 12
-Financial/Legal Qualification advantageous
-3 to 5 years experience in full Debt Collection (not Call Centre Debt Collection) or Credit Control
-Knowledge of legal process regarding Debt Recovery
-Professional and well presented
-Good problem solving and conflict handling skills
-Resilient and tenacious
-Ability to deal with pressure
-Attention to detail
-Self-motivated
-Good communication & negotiation skills
-Persuasive, persistent and firm
-Computer literate (Pastel proficiency preferred)
-Stable employment record
-Contactable References
-To start as soon as possible
Duties:
-Full Debt Recovery functions for Insurers and Ad-Hoc Collections
-Manage and report on existing legal files
-Update M-Files collection package to ensure constant and real-time recording of all matters.
-Produce monthly and adhoc reports for clients from M-Files
-Monitor impact on insurance policies
-Determine which clients are insured from a debt collection perspective.
-Fully understand the insurance timelines for debt collection and lodging claims deadlines from insurers.
-Obtain LAA (Legal Action Advice) form with indemnity to list plus a copy of Sale Agreement, Statement, Security Documents etc.
-Check documentation for correctness, acknowledge receipt of LAA accordingly
-Contact Debtor telephonically, establishing the status of the debt and ability to pay
-Follow proactive debtor recovery processes and approaches to obtain payment
-Load matter onto M-Files, saving all supporting documentation
-Capturing all invoices on Pastel
-Diarise and follow up on all outstanding monies and send Final Demands where necessary
-Accountable for own work, own time, own delivery.
-Deliver results as per individual KPI’s.
-Meet required standards as per operating procedures.
Salary: Negotiable depending on relevant experience (Market related)
Benefits after 3 months probation period – Company Contribution to RA, Medical Aid, Group Life and incentive structure
E-mail detailed CV in Word or PDF (not as a link) to oneilc@telkomsa.net and indicate Reference CR1687 and your salary expectation. (Also forward a recent photograph and any Reference letters you might have from previous employers)
APPLICATIONS NOT MEETING ALL REQUIREMENTS WILL BE DELETED.
