Gumtree Business Lead

The Gumtree Business Lead will be responsible to oversee and drive the day-to-day operations of the Gumtree business, ensuring the successful execution of strategy and operational excellence across product development, engineering, customer experience, marketing, and business development, in order to achieve business objectives and maintain market leadership.

KEY RESPONSIBILITIES

Operational Management & Execution

• Execute business strategy and operational plans set by senior leadership
• Manage day-to-day operations across all Gumtree business functions
• Monitor and report on key business metrics and performance indicators
• Coordinate cross-functional activities to ensure alignment with business objectives
• Support budget management and resource optimization initiatives
• Provide regular operational updates to COO and CEO

Product & Engineering Coordination

• Coordinate product development activities and ensure delivery against roadmap
• Work with engineering teams to implement technical solutions and improvements
• Support product launch activities and feature rollouts
• Facilitate communication between product teams and other business functions
• Monitor product performance and user feedback to identify optimization opportunities
• Ensure technical projects align with business priorities and timelines

Customer Experience & Operations

• Ensure exceptional customer service across all touchpoints
• Oversee customer support operations and service level standards
• Develop customer retention and satisfaction improvement initiatives
• Manage trust and safety protocols to maintain platform integrity
• Drive operational efficiency and process optimization

Marketing & Growth Execution

• Execute marketing campaigns and initiatives aligned with brand strategy
• Coordinate digital marketing, performance marketing, and promotional activities
• Support user acquisition and retention programs
• Manage marketing operational activities and vendor relationships
• Monitor campaign performance and provide optimization recommendations
• Facilitate partnership activations and collaborative marketing efforts

Business Development Support

• Support business development initiatives and partnership opportunities
• Coordinate implementation of new revenue streams and business initiatives
• Assist with commercial negotiations and deal execution
• Manage operational aspects of partnerships and integrations
• Support market research and competitive analysis activities
• Coordinate new market or vertical expansion activities

Team Coordination & Management

• Coordinate activities across product, engineering, marketing, and operations teams
• Facilitate cross-functional collaboration and communication
• Support team development and performance management
• Ensure operational alignment across all business functions
• Lead operational meetings and status reporting.
• Support change management and process improvement initiatives.

Job Requirements

• Bachelors degree in business administration, Operations Management, Commerce, or related field (essential).
• Postgraduate qualification such as MBA (advantageous).
• Training or certification in project management, process improvement (e.g., Lean, Six Sigma), or agile methodologies (advantageous).
• 7+ Years experience in operational management or business leadership roles, preferably within a digital marketplace, e-commerce, or technology-driven business.
• Proven track record of managing cross-functional teams across product, engineering, marketing, and operations.
• Experience translating strategic objectives into executable operational plans.
• Demonstrated success in improving operational efficiency and driving process optimisation.
• Experience in budget management and resource allocation.
• Exposure to product development and technical project coordination.
• Strong background in customer experience management and trust & safety frameworks.
• Experience working closely with marketing and business development functions to deliver growth objectives

Skills and Competencies

• Strong operational leadership and cross-functional coordination skills.
• Excellent analytical and problem-solving ability, with a data-driven approach to decision-making.
• Exceptional organisational and project management skills.
• Strong communication, interpersonal, and stakeholder management skills.
• Ability to work effectively in a fast-paced, high-growth environment.
• Commercial acumen and understanding of digital marketplace dynamics.
• Proficiency in monitoring and interpreting KPIs and business performance metrics.
• Adaptability and resilience in the face of change and shifting priorities.
• Collaborative mindset with the ability to influence without direct authority