Customer Success Manager

Prefered skills

Customer Success, Notion Productivity Software, Relationship Building, ClickUp, Logical Approach, Google Workspace, Interpersonal Skills, Business-to-Business (B2B), Product Service, Problem Solving

Job description

Why Work For Us:

We have built and continue to navigate HANGAR49 through constant research & development; what this means is that we are always learning and ever evolving.
Our global footprint has been an ongoing project for many years  we feel like we've taken some serious strides over this time.

Our process is what we pride ourselves on. This is the product/service that we offer to the public. We've been developing this for many many years; and it works.
At HANGAR49 you will learn how to do outbound top of funnel outreach work which is the best out there.

Today we are extraordinary at our craft, being experts at outreach marketing, business development & sales.
If this is something that interests you, then this is the place to get a solid education & work in a dynamic way to learn quickly & build something special with some really great humans.

Top Priorities of the Role:

To manage your own client lifecycle, which is broken up into 4 key areas:

1. Onboard our clients - by building trust and demonstrating excellence.
2. Successfully run six (6) week agile sprints per client - this involves understanding who they want to target, build this data, collaborating with the greater client team & freelancers to fabricate nurture journey programs for each segment, equip client sales teams to hit their quotas & empower marketing to run experiments & learn from these, to help them get better at their craft.
3. Grow client relationships - into deep partnerships where clients feel comfortable to rely on us for more than merely "the work", where we find ourselves getting given opportunities to lead conversations, strategies and ideas.
4. Leverage your developed relationship, expertise, knowledge and commitment - to retain clients and build the account.

Purpose of the Role:

GUIDE OUR CLIENTS TO SUCCESS, by working closely with them, ensuring that the service they receive is nothing less than excellent, while guaranteeing success and delivery of results by the final agreed upon destination.

 IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

• The ability to organise, analyse and work proactively towards achieving agreed upon results
• A steady, dependable and logical approach to situations
• The persistence to see a job through to successful conclusion
• Problem solving ability with a strong desire to achieve results
• A deep interest in business and always eager to learn more
• Tech savvy
• Active commitment to customer success
• Eagerness to build experiences that delight our clients
• Great with people and a good ability to understand needs (ability to read between the lines)
• An excellent written and verbal communicator - strong command of the English language and ability to "play" with words
• The ability to be proactive and tackle things up-front and ahead of time
• Detail orientated with the ability to question challenge and question where necessary
• A master at feedback and tying up loose ends
• sales/sales development experience

 THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

• Experience in B2B Customer Success or similar
• You are tech savvy and have experience in or with Google G-Suite; Notion; Slack; ClickUp, HubSpot or similar
• Previous project/client management exposure
• A relevant tertiary qualification
• A good understanding of "marketing" and the business and systems around it.