Head of Ocean Freight

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight South Africa has an opening for a Head of Ocean Freight where you manage, control, and develop the Ocean freight (OFR) business activities in the area in accordance with the group business strategy and local business environment to deliver maximum profit and optimize business assets and human resources. Achievement of EAC targets for OFR as per budgets in the country. Join us now in connecting people and improving lives.

In this Head of Ocean Freight position

• You will identify and develop potential, sustainable customer relationships.
• You will respond to customer enquiries / complaints.
• You will lead in engagements and strategic customer interfaces with Key Account Contacts.
• You will provide leadership in the areas of product and business development, resource utilization, Country organization and activities.
• You will support and co-ordinate the development, implementation and localization of key initiatives and programs.
• You will facilitate and support countrys efforts in maintaining healthy relationships with trade bodies and government agencies & authorities, including being an active subscriber or participant of global research agencies.
• You will establish KPIs and obtain agreement & commitment from Country management.
• You will provide guidelines and support for the implementation of programs such as security regulation to meet country mandated regulatory requirements.
• You will be the carrier contact/negotiation (OFR) according to corporate policy and local requirements.
• You will be the carrier contract/relationship and performance management.
• You will interact with commercial team (at country level) in terms of pricing.
• You will define, implement, monitor, and enforce service and quality standards, in cooperation with product management (in Regional Office).
• You will be responsible for EBIT result at country/country group level OFR.
• You will have full P & L responsibility for OFR and ensure OFR delivers to agreed budget.
• You will ensure OFR compliance with industry and internal DGF policies and standards.
• You will participate in customer solutions development and implementation of new accounts.
• You will ensure OFR is optimal resourced to meet service standards.
• You will visit customers to maintain customer relationships, research customer needs and monitor customer satisfaction.
• You will maintain relationships with suppliers and manage supplier performance.
• You will monitor the OFR, customer and shipment profitability.
• You will oversee and assist with estimates and RFQs/tenders.
• You will ensure timely processing of invoices in line with DGF financial controls.
• You will ensure continuous improvement by implementing First Choice, Station Improvements and adherence to quality policies.
• You will grow OFR revenue and market share in collaboration with sales and OFR product.
• You will produce weekly, monthly reports and other ad-hoc reports as maybe required by management.

Now, Heres What We Need From You

• A Degree in Business Management or related field.
• Minimum 10 years, experience in Logistics Industry.
• At least 5 years experience working as Ocean Freight Manager.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30, 000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in South Africa. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.