Purpose of the job
To provide strategic leadership and effectively plan, manage and coordinate the activities and resources of the section to ensure that the company's collection targets are always met, and relationships with key clients are maintained.
Key Responsibilities Include But Not Limited To The Following
- Effectively plan, manage and co-ordinate the activities and resources of the section to ensure that the company'scollection targets are always met .
- Provide strategic leadership and communication to the Finance Credit Control function by developing and implementing Credit Control strategies and methodologies, in compliance with thecompany's corporate strategy, policies and legislative framework.
- The above needs to be harmonised with RSSCand CRM and relationships established and maintained to ensure appropriate outcomes are achieved in supportof collection objectives.
- Ensure senior level representations at various committees, meetings, and forums internally up to Exco and the Board, as well as externally up to MMC meetings on all credit control and bad debt related matters.
- Ensure Effective Data Control and Credit Management Administration Preparation of management information and statistics, including but not limited to daily, weekly monthly statistics, reports, presentations.
- Develop and lead high performance credit control team.
- Management of a large Staff complement bothadministrative and operational (field workers), manage human resources and implementation of associated plans(performance, development training etc).
- Implement performance targets and management aligned to strategies deployed for collections.
- Develop as well as ensure compliance to all SOP's and SLA's.
- Design and implement internal operational controls.
- Manage Legal relationships and their activities around credit collections.
- Lead a data driven approach to priorities collections processes and apply a clear improvement plan Enhance and maintain sound customer relations between the company and customers to foster communication and assist in collections.
- Ensure prompt and accurate billing for all accounts and timely collection follow up, formulate, and implement measures to ensure the accuracy of invoices and submission to customers to recover such debt.
- Initiate measures to enhance exchange of information between systems and to transmit information in order to maximise the efficiency of the debt collection procedures.
- Negotiate AOD's and account settlements to protect the Company's interest at all times.
- Preparation of budget requirements and cost control.
- Honours Degree in Finance/Business Management/Credit Management or related field (NQF 8)
- 10 years' experience in Credit Management or Collections in a large organisation, of which 5 years must be at managerial level
- Experience in Customer Care
- Knowledge of Municipal System Act, Municipal By Laws and National Credit Act
- Professional registration with the relevant professional body
- Computer literacy
- Valid driver's licence
Desired Skills
- Credit Management
- Business Management
- Customer Care
- Computer literacy
