Executive Head: Digital Platforms

Role Purpose

The EHOD: Digital Channels leads a capable team of specialists who are responsible for :

Digital implementation of VodaPay features roadmap;

Delivery of VodaPay sales and self-service best practices;

Delivery of Product Design and Experience roadmap

Your Responsibilities Will Include

Commercial Online & self-services capabilities

Act as business owner for the digital channels and self-services technology roadmap and provides requirements for channel experience.

Develop the self-services user experience and product strategy including roadmap and coordinate with key cross function stakeholders.

Manages detailed requirements and details designs of core Online and self service capability

Develop Digital Payments capabilities to support digital channel sales.

Develop business model for investment assessment

Drives detailed TNPS analyses

Budget for market analysis and required expertise for online and self-services

Ensure that appropriate commercial overviews, business models and processes are in place for any product and user experiment investment.

Support international markets online and self-services execution.

Manage the tracking of business benefits delivery by roadmap implementation

Develop the relevant cases to support market deployments or extensions of capabilities.

Performance Tracking

Implement a robust reporting framework to include the definition of KPI dashboard to monitor the overall health and track the achievements of the products and service read map, business benefits and endure delivery is on time, within scope and budget.

Monthly input to exco & other key decision making bodies.

Delivery tracking of products and services into markets

Control and manage the product and service product budget and RO

Leadership and Teamwork

Provide inspirational leadership and coaching across the Vodacom organisation to deliver commercial outcomes in Online and Self Services

Champion of change, positioning Online and Self Services ways of working as a model for customer led, brand experience.

New company culture and organisation development.

Create a high level of employee engagement to deliver the leading customer experience in Vodacom.

Ensure diversity of gender and culture background in team

Create an environment responsive to rapid changes in market conditions, intraday, weekly and monthly

Actively manage relationship and alignment with Technology. Specifically the consumer. Enterprise and international units manage relationships with key suppliers.

Forge a close working relationship with local market management teams and develop product communities to share best practice and execute key initiatives

Thought leadership to develop a best in Class Online and Self Services experience.

Develop individuals within the team with real time coaching, feedback and timely career succession planning, ensuring that each individual has a documented personal development plan.

Ensure recruitment and retention programs attract and maximise world class talent to develop a high performance team.

Innovation and Change

Drive innovation in a product and services delivery while guiding the allocation of resources from low to high impact initiatives

Take a deep interest in new technology and emerging global services delivery trends and their relevant to Vodacoms online and self-service approaches.

Guide technology through the implementation of the online and self-service product and services road map.

Develop the test proof of concept products services to enhance the customer experience.

Drive continues improvement programs for user experience and product and services.

Communication

An articulate and persuasive communicator with an inclusive and principal leadership style and the ability to forge effective working relationships quickly and across markets.

Perceived as deeply knowledgeable and manages effectively up and down

An effective collaborator who effect improvements through influence and persuasion.

The Ideal Candidate For This Role Will Have

Must have technical / professional qualifications:

Matric / grade 12 or SAQA Accredited Equivalent

3 year Business related Degree

MBA is an advantage

Minimum Of 8 Yrs. Relevant Experience Essential In

Online/Digital.

Sales

Insurance

Digital payments

Enterprise/Corporate customers

Operational management of large scale Online capability, including Online Store sales

Minimum Of 4yrs Leadership/Management/Supervisory Experience (essential)

International experience advantageous.

OR

Matric / grade 12 or SAQA Accredited Equivalent

Minimum Of 10 Years Relevant Experience Essential In

Online/Digital.

Sales

Insurance

Enterprise/Corporate customers

Operational management of large scale Online capability, including Online Store sales

Minimum Of 2yrs Leadership/Management/Supervisory Experience (essential)

International experience advantageous

Core Competencies, Knowledge And Experience

Strategy formulation and execution against strategy

Leadership and management of cross-functional teams in a matrix organisation

Programme Management

Expert knowledge and experience in Digital Sales, Insurance and Enterprise clients

Business Improvement

Strong analytical; research and forecasting skills

Ability to work cross functionally in order to achieve desired results

Strong presentation skills

Excellent verbal and written skills

Customer focus with regards to understanding the service being delivered

Closing date for Applications: 12 June 2023.

The base location for this role is Vodacom, Midrand Campus.

The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.