OneCart is looking to hire a Head of Product who will partner closely with the OneCart executive team to continuously develop and execute a winning product vision and roadmap across all of OneCarts product domains. Youll be responsible for a growing team to ensure success against agreed product-specific strategies, OKRs and targets. This role is inherently cross-functional and requires you to work closely with the Engineering, Design, Marketing, Logistics, Customer Support and Account Management teams.
As a Head of Product at OneCart, you are responsible for the complete product offering (internal and external). This entails:
- research, innovation, and ideation,
- collaboration with The Head of Tech Support, Head of Data, and Head of Development to launch and deploy delightful products or iterations thereof.
Be a creative, passionate, customer-obsessed Head of Product, ideally with a technical background, to help further recruit and lead a high-trust, high-responsibility team of product experts, and to join and help lead the journey of taking OneCart to its next levels.
Core Activities & Accountabilities
- Lead product management for an end-to-end on-demand delivery service.
- Lead product management for an on-demand multi-category marketplace.
- Research, co-create and own the company-wide product vision and strategy for all product domains across the verticals and horizontals within which we operate.
- Lead Product Managers/Owners, Product Designers, Engineers and Testers for estimations and sizing exercises, and road-mapping to enable more predictability of product delivery and cross-functional alignment.
- Work with EXCO, Account Management and any Agile Lead/Scrum-master to prioritise solutions that assist immediate and long-term business and client objectives.
- Lead, coach and develop a high-performing team of Product Managers/Owners to run effective products that deliver customer success and business outcomes.
- Drive and refine product and customer development processes, helping your teams to test hypotheses, break down complex problems and ensure good feedback loops are in place.
- Participate in the product and operational-tactical activity
- Build and share empathy for our customers by understanding their wants and needs, and build a strong vision to fulfil these.
- Translate analytics, data and user feedback into actionable product plans.
- Be the custodian for Agile product practices across the company and find ways to upskill your associates and colleagues.
- Oversee documentation and sign-off of business requirements.
- Supervise testing, change management, improvement, and iteration based on key business success metrics
- Create, own, update and communicate a master product roadmap, visible to the whole business and to our clients
- To present the master roadmap to the Exco team
- Maintain a positive attitude
- Take ownership of driving your career development (skills and knowledge)
- Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
- Communicate effectively, maintain relationships
- Follow any lawful and reasonable instruction from your line manager
- Act as part of the Technical team by assisting other members of the team to achieve common goals
- Consistently live and be an example of the Company values
- Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
- Adherence to the company policies and associated company policies and procedures
- Degree in Computer science, Business Administration, Engineering, Marketing, or related field.
- 5-10 years of experience in product management, preferably in an e-commerce environment and/or SaaS environment.
- +2 years of experience as a Head of Product and/or Senior Product Manager for high impact and scaled products.
- Experience developing and/or contributing to corporate strategy, leading and managing projects, and working with distributed teams.
- A self-starter leader who loves coaching and growing high-performing teams; ability to manage, guide and direct an experienced team for success.
- A proven track record in road-mapping, estimation, sizing and prioritisation for multiple products across the organisation.
- Experience negotiating, motivating, and collaborating with technical, design and operational teams in executing product and feature development.
- Experience negotiating and communicating with diverse internal and external stakeholders to create good outcomes for all parties.
- Excellent communication (written/verbal), strategic/analytical thinking, relationship building (internal and external stakeholders), and interpersonal skills.
- Superior Agile methodology, analytical, planning, and strategy skills.
- Familiarity with customer-centric design, user profiling, and insights development to support product strategy and design.
- A proven track record of delivering highly ambitious products. Youll be ready to show what these are, and how you made it happen.
- Skilled at workshopping and facilitating problem-solving, ideating, co-create and roadmap.
- Maintain a customer-focused outlook and ensuring the voice of the internal and external customer is represented in all forums.
- Keep ahead of industry product trends and developments.
- Excellent at requirements elicitation and are able to lead people through various stages of ideation and innovation.
- Able to sell the why to relevant stakeholders.
- Have a proven success in building an execution engine that delivers value to customers in scope, in budget and on-time.
- Able to keep a cool head, even during crunch times.
- Able to use a data-driven approach to drive continuous improvement in all product-related functions of the business
- Preferable tech stack knowledge:
- Architectures: AWS and Serverles
- Development languages : Typescript, Node.js and pm2, React, React native, Swift, Xcode, Kotlin, Java, XML, PHP
