Head of Critical Services / Security

Critical services is sensitive area where they deal with contact crimes : Comprised of a contact centres ,Responders and Crime Insights and Investigations. The incumbent will focus on developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved strategic objectives are achieved for The Company within the stipulated timeframes. The successful incumbent will direct and influence complex stakeholder engagements at executive & senior management level.

The business handles escalated crimes -the creation of a strategy to guide the Critical Services department as determined by the strategic objectives

(Strategic Management /Relationships) The business leverages data and information acquired from individuals as well as partners

Risk Management

Stakeholder engagement to include Media

Reporting to COO

A flat structure where you can engage the Exco or the board periodically a CEO who is not hierarchical

C.160 people, 75 people in liaison-operations, 80 people in 24HR Critical Services Control Centre, 10 Compliance and Investigations . There are 3 direct reports (or Manager).

Managers at head office which look after verticals, One vertical has its own provincial & national reach

Verticals Business, Technology, Automotive, Insurance, dealer, as well as regulatory & security strategic partnerships

They have standard operating procedures, by continuing process review and enhancement already initiated.

Improve operational capacity to recover vehicles

Develop standards policies and procedures to govern department

Design & implementation of strategic targets

Operational due diligence on existing and new ventures

Continuous focus on improving overall productivity and performance through digitization & automation

Setting efficient performance management standards in line with the Companys performance management framework

REQUIREMENTS :

Post Graduate Degree in Operations Management or Business Management (Management

Development Programme will be advantageous)

Minimum 8 years operational management experience (security and/or defence industry will be advantageous)

Knowledge and understanding of geo-politics, especially within Africa.

Analytical thinking and creativity

Good judgement and decision-making

Conflict resolution skills

Assertiveness

Empathetic and Influential

Strong interpersonal skills

Multi-lingual capabilities.

DIVERSITY AND PERSONAL ATTRIBUTES

Required DNA:

Driven /Accountable

Can deal with complexity /Strategic, intellectual and analytical abilities.

Consultative style with influencing ability/High degree of emotional intelligence with strong leadership skills