- Provide technical and product related support to GEA Field Service Engineers (FSEs) to assist with trouble shooting and root cause analysis.
- Steer and coordinate the Service activities for FHT together with CSR
- Coordinate the country service locations for FHT together with CSR
- Drive consistent, profitable growth in the Service business for FHT together with CSR
- Support the design, development, and implementation of the Service Strategy with the CSR
- Develop Strategy plan/s & execute for development in area of responsibility
- Actively monitor market and competition trends for FHT together with CSR
- Manage collaboration with relevant stakeholders
- Act as liaison between customers, production and distribution departments related to specific customer orders
- Provide technical and non-technical customer support
- Keep aware of changing business needs
- Awareness of what the Business can deliver to the customer, including the latest products and capabilities
- The ability to use, understand and interpret the Business processes, policies, and procedures and to ensure adherence
- Grow Service execution (field service), Service Projects, including spare parts sales & repairs
- Use Market Analysis and iBase to determine Share of Wallet and PAS
- Lead the local service organization to provide world-class support and guidance
- Considerable impact on customer satisfaction by the service business
- Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness
- Continuously optimize service excellence e.g. state-of-the-art processes, digitalization
- Engineeringor tertiary technical equivalent qualification educational level
- At least 5 years leadership experience in one or more service-related positions
- Broad work experience within management of a service organization
- Deep practical know-how of service process organization methods and tools
- Broad knowledge of theory and principles in service management
- Design and implementation of service strategies, resulting in improved overall profitability
- English (proficient)
- Good leadership sills
- Ability to network and build relationships
- Deep understanding of business
- Strong communicator, good networker
- Strongly innovative thinking and change competence
- Analytical capabilities, problem-solving skills
- Takes ownership of the work, successes, and mistakes
Then please click apply above to access our guided application process.
