Healthcare Intake Specialist

ReWorks Solutions stands out as a premier provider of outsourcing solutions, committed to offering outstanding service across a diverse range of industries. We are excited to invite a Healthcare Intake Specialist to become part of our vibrant team. In this pivotal role, the right candidate will significantly contribute to enhancing patient intake processes, ensuring the accurate and efficient collection of all essential information. This position calls for a detail-oriented individual with excellent communication skills, capable of handling sensitive information with the highest level of confidentiality and care.

Responsibilities

Facilitate the intake process for patients by gathering and verifying essential personal, medical, and insurance information
Provide exceptional customer service via phone and in-person interactions, addressing any inquiries or concerns from patients
Maintain accurate and up-to-date records in the patient database, ensuring compliance with healthcare regulations
Coordinate with healthcare providers and support staff to optimize patient care and workflow
Educate patients regarding procedures, insurance verification, and appointment scheduling
Assist in identifying discrepancies or issues in the intake process and propose improvements accordingly

Requirements

Associate's degree in Healthcare Administration, Business, or a related field; Bachelor's degree preferred
Previous experience in a healthcare setting, particularly in patient intake or administrative roles
Strong understanding of medical terminology and healthcare protocols
Excellent verbal and written communication skills to interact effectively with diverse patient populations
Proficient in electronic health record (EHR) systems and standard office software
Exceptional organizational skills and attention to detail in maintaining patient confidentiality and data integrity
Ability to work collaboratively in a team-oriented environment while managing multiple priorities efficiently

Benefits