Reference Number HOL221013-1
Job Title Data Verifier
Business Unit Hollard Insure
Department Specialist Claims Services
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Recoveries & Liabilities Manager
Number of Positions 4
Location - Town / City Parktown
Location - Province Gauteng
Location - Country South Africa
Job Advert Summary
Hello an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Administrator Data Verifier.
Role Objectives
To ensure that sufficient information is sourced in order to allocate claims correctly.To ensure a World Class experience in terms of Customer Service i.e. Continuous improvements.
Key Responsibilities
- Establish and Review merits of a claim
- Acknowledge receipt of claim towards broker / direct client
- Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
- Identify feasible recovery matters to be handed to recovery area and non feasible.
- Ensure that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line
- Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
- Utilise external resources in order to obtain critical information
- Complete system notes appropriately (Detailed and comprehensive claims log notes)
- Identify and recommend areas / ways to improve processes.
- Use appropriate tools to track the use of time of resources, money, materials or equipment.
- Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
- Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
- Align own behaviour with the organisation culture and values
- Actively participate in own professional development and career path.
- Manage expectation of broker / direct client
- Improve service though value adding broker service
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escalate customer queries and complaints
- Gather feedback on customer
- Minimum 1-2 year experience in Office administration
- Call Centre experiencewillbe beneficial
- Matric or equivalent / Legal / Para Legal Degree / Diploma advantageous
