Hospitality General Manager

We are seeking a dynamic and experienced General Manager (GM) with a strong background in Food and Beverage (F&B) management to lead our clients boutique hotel. The ideal candidate will have previous experience as a GM in a boutique or smaller hotel, or as an Assistant GM or F&B Manager in a similar setting. Experience working in Bloemfontein or outside South Africa is preferred. The ideal candidate would be single or willing to relocate alone.

Responsibilities

• Overall Management: Oversee the day-to-day operations of the boutique hotel, ensuring smooth and efficient functioning across all departments.
• F&B Management: Lead the F&B department, including restaurant and bar operations, menu planning, inventory management, and guest satisfaction.
• Staff Management: Recruit, train, and supervise hotel staff, ensuring high levels of customer service and guest satisfaction.
• Financial Management: Develop and manage the hotel budget, monitor financial performance, and implement cost-control measures to maximize profitability.
• Sales and Marketing: Develop and implement sales and marketing strategies to attract guests and increase revenue.
• Guest Relations: Maintain excellent guest relations by addressing guest concerns and ensuring exceptional service standards are upheld.
• Compliance: Ensure compliance with all health, safety, and licensing regulations, as well as company policies and procedures.
• Property Maintenance: Oversee maintenance and cleanliness of the property, ensuring it meets quality standards and guest expectations.
• Community Engagement: Build positive relationships within the local community and participate in community events and initiatives.

Skills

• Excellent leadership and interpersonal skills with the ability to motivate and inspire a diverse team,
• Familiarity with hospitality industry trends; customer preferences and market dynamics,
• Strong communication skills; both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in hotel management, with at least 2 years in a GM role or equivalent.
• Strong background in Food and Beverage management, with experience in menu development, costing, and quality control.
• Proven track record of driving revenue growth, managing budgets, and achieving operational targets.
• Knowledge of hotel operations, including front office, housekeeping, maintenance, and guest services.