Location: Workshop17 West Street
Benefits: Medical Aid and Provident Fund
Job brief
As a Host/Hostess of Workshop17 West Street, youll be the smile, heart and soul of our teams business operations and the first point of contact for all our members. From your warm welcome to offering the ultimate coworking experience to all our Workshop17 members and guests, youre always on your A-game and ready to take it up a notch or two. Attention to detail, oh yes.
With proficient admin skills, you can easily update our system with leads, sales, and other needs. As the head of customer happiness, youre service-driven, savvy, have problem-solving superpowers, and can multitask while never dropping the ball.
General Scope Of Work
Hosting
- Managing the reception area and reception duties.
- Ensuring all members and guests experience a warm and professional Workshop17 welcome.
- First point of contact for all guests and members, and directing them.
- Assist the team with the following, yet not limited tasks:
- Walkthroughs
- Space checks
- Parking requests
- Use of the my.w17 community platform
- Onboarding and offboarding
- Managing and escalating member queries.
- Office customisation - e.g., welcome, setup, vinyl prints, etc.
- Assist with member/community engagement.
- Updating the daily payments sheet.
- Assist with the raising of POs & invoices.
- Assist the team with location facilities management, which includes but is not limited to:
- Space cleanliness and setup
- Logging and ensuring maintenance is resolved
- Stock management - consumables, stationery, etc.
- Support with managing event/meeting room bookings:
- Booking meeting rooms for members and external clients.
- Assist with the management of events on-site (catering, IT/AV, room layout, etc).
- Ensure 5-star service to all clients/members at all times.
- Provide services, assistance, and solutions that exceed client expectations.
- Timely and professional response to all requests.
- Provide general support to the location team and assist all departments when necessary.
- Assist the team with managing scheduled and ad-hoc tasks and ensuring they are completed on time.
- Education: NQF level 4
- Excellent communication skills - verbal and written.
- 1 - 2 Years of experience in the co-working or shared office sector, hospitality and/or customer-facing operations.
- Tech-savvy, systems-driven, and experienced using G-Suite.
- An upbeat, energetic, positive, mature and professional attitude. Proactive, passionate and reliable problem-solver who thrives on providing exceptional customer experiences.
- Ability to handle multiple requests, work effectively in a fast-paced environment, and be responsive to requests.
- Deadline-driven and the ability to implement national initiatives through to completion.
- Attention to detail, organised and thorough, with a desire for continuous improvement.
- Ability to engage and adapt well to team/group settings.
Ready to join Africas #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our 15 unique locations across Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer our members a fully serviced, flexible, high-tech, co-working space, providing a platform for innovation, community, learning and culture.
Why work for us?
Besides being the best co-working place in Africa, were a dynamic and passionate team that works smart, in an energetic, fast-paced culture of service, responsibility and creative problem-solving. Goal-orientated? Ambitious? Were all about upskilling, learning and self-improvement. Suppose you are a straight-talking, multi-tasking individual whos all about customer service and can effortlessly handle heavy workloads and everyday glitches. In that case, we want you to be part of our growing team at Workshop17 West Street.
