We are a progressive local company with conducive and pleasant working environment. Summerstrand Hotel is seeking a reservationist.
Job requirements:
- Prefer candidates who wish to further careers, work independently, and efficiently.
- Our team only appoints highly motivated members who add to the group effort working together.
- Must be fully computer literate.
- Knowledge of Opera essential.
- Excellent communication skills.
- Ability to work undre stress.
Job responsibilities:
- Responds to communications from guests, travel agents and referral networks concerning reservations arriving by mail, telephone, fax or the internet.
- Creates and maintains reservation records-usually by date of arrival and alphabetical listing.
- Prepares letters of confirmation and promptly processes any cancellations and modifications.
- Tracks future room availabilities on the basis of reservations and help develop forecasts for room revenue and occupancy.
- Additional duties may include preparing the list of expected arrivals for the front office, assisting in pre-registration activities when appropriate and processing advance reservation deposits.
- Knows all the room types of rooms, layout and location.
- Knows all hotel package plans-meaning status, rates and benefits.
- Processes reservations by mail, telephone, and fax or through e-mail.
- Processes reservations from the sales office, other hotel departments and travel agents.
- Know the type of rooms available as well as their location and layout.
- Knows the selling status, rates and benefits of all package plans.
- Knows the credit limit policy of the hotel and to code each reservation.
- Create and maintain reservation records by date, arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Prepares letters of confirmation and confirm reservation within 24 hours.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel’s policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Help develop room revenue and occupancy forecasts.
- Prepares expected arrival lists for the front office.
- Assists in pre-registration activities when appropriate.
- Monitors advance deposit requirements.
- Handles daily correspondence.
- Responds to inquiries and makes reservations as needed.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwill by being courteous, friendly, and helpful to guests, managers and fellow employees.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift or department if requested by management.
Please email your CV. Only short listed candidates will be conducted.
