Customer serviceJob search results in: Hotel jobs in Western Cape

dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.Duties And Res

asant stay. DUTIES AND RESPONSIBILITIES Assigns guests to the proper rooms upon check - in. Answers customer queries via phone, online, or in person. Manages phone and online reservations and event bo

ent whilst ensuring a product of high quality and presentation standards. Demonstrate commitment to customer service for internal and external customers.Specific ResponsibilitiesPrepare and present me

ed out in line with company standardsEnsure good relationships are built with internal and external customersPerform special projects and other responsibilities as assignedWhat are we looking for?A Me

Decision - MakingProblem SolvingInterpersonal SkillsDiversity RelationsInterpersonal SkillsTeam WorkCustomer Service OrientationCommunicationsListeningApplied ReadingCommunicationEnglish Language Prof

venue Management). To ensure Implementation of Brand and Group projects and policies and procedures.Customer RelationsSpecific duties, responsibilities & Key performance areasDevelop close professiona

ities in order to maximise revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessEnsure T

diploma or equivalent preferred.Experience:Previous experience in a similar role in hospitality or customer service is advantageous.Skills:Strong communication and interpersonal skills.Physical stami

l times To complete all given tasks in a timely manner and to adhere to operational hours as needed Customer Service Process Incoming and outgoing telephone calls, communicate verbally, written commun

d route written and verbal messages Handle room reservation requests after office hours Assist with customer service enquiries Ensure the filing of customer bills docket and correspondence management

n, we look for the demonstration of the following key attributes:Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hos

times.Effectively co - ordinate and organize the day to day operations of the IT Department Deliver customer service in accordance with the agreed SLAsMonitor suppliers in accordance with the agreed S

he Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest

r. Liaise with Maintenance with regards to preventative maintenance of all F&B operating equipment. Customer service Liaise with the Executive Chef on a daily basis ensuring a high standard of quality

ts request according to One&Only Brand standard. Finally, Guest Service Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work und

the department.Sound knowledge of MS Office Suite and PANstrat.Experience with the highest level of customer service in a luxury environment.Sound knowledge on the operation of in - room equipment and

e programmes (MS Office, Word, Excel).Skills and Attributes: A well - disciplined individual with a customer orientated can do personality.High level of professionalism and confidence.A well - discipl

ands how to manage in a culturally diverse work environment.Manages the quality process in areas of customer service and employee satisfaction.Managing and Conducting Human Resource ActivitiesSupports

during the event should the operations team require assistance. Follow up post conference to ensure customer satisfaction.Liaise with relevant departments pertaining to function accounts and ensure th

d route written and verbal messages Handle room reservation requests after office hours Assist with customer service enquiries Ensure the filing of customer bills docket and correspondence management

on - ManagementPosition SummaryRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mec

he Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest

on - ManagementPosition SummaryRespond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mec

read and write in the English language.Good communication skillsAbility to work without supervision.Customer and Service Delivery focused.Ability to perform physically challenging tasks.Ensure uniform

he Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest

enue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up - sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or

g knowledge of hotel operations including sales, reservations, revenue & othersWorking knowledge of customer buying channels, specifically, GDS, wholesalers and internetKnowledge of Marriott corporate

during the event should the operations team require assistance. Follow up post conference to ensure customer satisfaction.Liaise with relevant departments pertaining to function accounts and ensure th

le achievement of revenue objectives. Provides an efficient and effective process to quickly handle customer enquiries within pre - defined parameters. Communicates booking information to all relevant

ands the importance of attention to detail in housekeepingIs passionate about providing exceptional customer service and takes pride in delivering clean and well - maintained guest rooms and public ar

mpowerment, teamwork, continuous improvement and a passion for providing service.Provides excellent customer service to all employees.Responds quickly and proactively to employee's concerns.Provides a

role oversees the coordination of staff to render excellent service to all the internal or external customers and upholding the standards set within the department with the overall purpose to execute

powerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides

We are hiring for a Customer Support Consultant with the ability to fluently converse in Dutch as you will specifically be looking after the our Benelux market (Belgium, Netherlands and Luxenberg).Arg

emonstrate leadership qualities. Project a positive attitude. Guest oriented, with focus on proving customer and personal service. Excellent Time Management, submitting relevant reports on time. Shoul

l times To complete all given tasks in a timely manner and to adhere to operational hours as needed Customer Service Process Incoming and outgoing telephone calls, communicate verbally, written commun

h & Safety Manager proper Fire & Safety training for all colleagues of the relevant hotels. Customer Service Strives to keep all business units and related entities in the best condition for c

friendly and ambitious professional. Organized and thrives on managing multiple administrative and customer servicerelated responsibilities. Ability to deliver exceptional services despite heavy work

roach and the ability to remain calm under pressureExperience with PMS systems (Protel advantageous)Customer service driven with outstanding communication and active listening skillsFriendly, courteou

per the assigned event. Ensure that staff offers excellent service to all the internal and external customers. Upholding the standards set within the department at all times. Managing all subordinates

est according to One&Only Brand standard. Finally, Guest Experience Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work und

skillsHospitality Industry, Guest Experience, Attention to Detail, Operations, Working Experience, Customer Service, Pressure Situations, Phone Manner, Empathic Design, Problem SolvingJob description

s Food and Beverage supervisor or similar role within a luxury brand.Excellent people skills with a customer service orientation.Outstanding leadership abilities.Up - to - date with food and beverages

and the hospitality industry, with excellent interpersonal & communication skills and a strong customer service orientation. Your ability to maintain a professional working relationship with all

lification or SimilarHands on Problem Solving approach and the ability to remain calm under pressureCustomer service driven with outstanding communication and active listening skillsAt least 4 Years P

est according to One&Only Brand standard. Finally, Guest Experience Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work und

Qualification in Hospitality Management would be advantagious Good communication, interpersonal and customer service skills. The ability to motivate and train others and daily management of a team. Da

Standards, Reservations, Travel, Travel and Tourism, Phone Manner, Following Up, Yield Management, Customer ServiceJob descriptionThe Reservations Manager plays a pivotal role in managing reservation

Prefered skillsHospitality Industry, Operations, Guest Experience, Guest Service, Guest Relations, Attention to Detail, Working Experience, Organization Skills, Multitasking, Skilled Multi - taskerJob

tandards. Accruals are updated before month end. Preserve excellent levels of internal and external customer service. Design exceptional menus, purchase goods and make any improvements. Establish targ

everage Manager. The individual will be responsible for creating a good first impression, exceeding customer expectations through efficient delivering and friendly service with great positive attitude

vers are maintained. Ensure client service delivery is according to expectations and achieve 80% in Customer Survey Reports. Reporting & database managementCompleting sales reports required for an

es are executed in an efficient and effective manner by providing the necessary support to internal customers and Department Heads.Contribute to a progressive and service orientated Human Resources fu

d route written and verbal messages Handle room reservation requests after office hours Assist with customer service enquiries Ensure the filing of customer bills docket and correspondence management

quirements Diploma or Qualification in Hospitality Management Good communication, interpersonal and customer service skills. Ensuring compliance with hygiene and health and safety legislation/guidelin

l times To complete all given tasks in a timely manner and to adhere to operational hours as needed Customer Service Process Incoming and outgoing telephone calls, communicate verbally, written commun

l times To complete all given tasks in a timely manner and to adhere to operational hours as needed Customer Service Process Incoming and outgoing telephone calls, communicate verbally, written commun

to manage and coordinate the activities of the reservation team members providing reservations and customer services skills, while achieving customer satisfaction, room revenue goals and taking guest

mpowerment, teamwork, continuous improvement and a passion for providing service.Provides excellent customer service to all employees.Responds quickly and proactively to employee's concerns.Provides a

e manner.A high standard of personal presentation.Excellent verbal and written communication skills.Customer service skillsThe ability to be calm and well organized, even when working under pressure.