HR Generalist

HC Generalist

Bringing smiles is what we do at TTEC for you and the customer. As a Human Capital Generalist working on site in Cape Town, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What Youll Do

Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.

Youll report to the HR & TA Manager. Youll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

During a Typical Day, Youll

• Use the Human Capital database including collecting data from employees and record management
• Support benefit enrollment and assist with employment-related documents
• Maintain and archive personnel files
• Prepare reports for payroll and support payroll preparation
• Support the onboarding process
• Arrange health and safety training, medical checks and ensure all required documents are in place
• Support the recruiting team

What You Bring To The Role

• Technical expertise and understanding to implement compliance with all local human resource laws and regulations
• Communication styles and approaches to different employees and management styles
• Open, honest, and empathetic manner when working with people
• Desire to follow procedures
• Support team members with their questions
• Working knowledge of database applications
• Trusted advisor to team members in challenging situations

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Primary Location

ZA-Western Cape-Cape Town

Job

Human Capital / Talent Acquisition